Assistant Manager
Current• Managing the columbarium niche database on the system to ensure all applications from purchasing to installation or removal works are well maintained regularly.• Supervising staffs for site inspections on niches as well as photo data-mining activities for future reference to the database.• Involved on IT projects and study groups to improvise and improve the current IT system as well as to future proof for the coming years.• Involved in User Acceptance Testing (UAT) for the new end-to-end system ensuring all functionalities are in place and providing feedbacks for any defects or bugs encountered as well as the User Experience (UX) or User Interface (UI) aspects. • Working closely with the different stakeholders to look at different ways to streamline the current practice and evaluating on possibilities to improve work processes.• Involved in Mount Vernon Relocation Programme managing the day-to-day processes ensuring the different stages of relocation works to be done smoothly and all cases are accounted for.• Managing and working closely with officers to ensure that all processes and data entries are entered with minimal human errors.• Support and providing advice to the customer-facing officers on enquiries or feedbacks from members of the public regarding any issues or incidents.