Discover-to-Deliver - hypothesis-driven experiments and team-based user research to identify the correct problems for teams to solve, in a measurable manner.Delivery-focused - guide teams down the right paths even if they're challenging to traverse, to ensure they provide optimal value. Focus on measurable user outcomes over output, especially in how teams are measured.Coaching - keep teams focused on business impact and user outcomes via actionable feedback; help resolve differences quickly and respectfully; make time to help people achieve their potential.Continuous Improvement - challenge convention, foster space and culture to try new things and move in new directions - agility comes not from ceremonies but capability growth - examples being TDD, CICD, Feature Flagging, Release-on-Demand, Data-informed planning.Career Development - create guided pathways for people to develop new skills, with practical application on the job. In fostering a site that supports continuous learning, with defined career progression, we both retain and attract talent in the local market.Effective structures and ways of working - lead teams using a variety of agile/lean discovery and delivery methods - take a holistic, systems-thinking view of the product development lifecycle and adapt processes accordingly.Collaboration - seek and build relationships and understanding across the wider business, to foster transparency and trust in our Engineering teams. Facilitation of large group sessions to build alignment and enable effective decision-making.

Delivery Enablement (Team Focus): Support 40+ teams in achieving success – clarity of mission, flow, limiting WIP, quality focus, space for experimentation and learning, bringing customers closer to teams, improving team health and removal of impediments.Systems Thinking (Organization Focus): Coordinate and foster the culture of leadership learning and alignment; drive organizational improvements and waste reduction; select and implement the right frameworks for the right challenge, fostering and supporting adoption across the organization through learning and lean techniques.

Deliver adaptive digital learning solutions for the classroom, measuring efficacy with end users. Learning Solutions: Delivered programs in software development, systems integration and legacy migrations using traditional and agile methods. Owned all aspects of program lifecycle – strategic objective setting, stakeholder mgmt., coordinating teams and delivery to realize product and business targets.Quality, Data, Security Compliance: Ensure adherence to regulations, in addition to SLA management for systems stability and reliability. Responsible for K-12 institutional platforms consisting of 40M registered users, 9M monthly active users.

Led development and launch of international billing and payment solutions for clients in new markets. Managed internal teams across departments, liaising with customer, suppliers, and service providers to scope and define project requirements. • Billing and Payment Solutions: Implemented multiple new prepayment and flex billing methods for new business launches in countries such as Russia and China. Managed banking relationships.• Increase Customer Satisfaction: Automated account statement roll out, implemented security improvements which dramatically reduced the number of fraudulent merchants, limiting write offs due to fraud.

Established a Public Private Partnership (PPP) to drive European Union Grants Advisory service within Ireland’s small-to-medium business and local/regional government spaces. Project Pipeline Management: Created new business development opportunities by executing national launch of grants advisory service, overseeing entire lifecycle process, handling marketing, public relations, and implementation of toolsets and methodologies.

Delivered several application and supply chain projects for motor industry client.Managed EDS Ireland Project Management Office, leading the Process Improvement services group.• Supply Chain Improvement: Project managed order-to-delivery improvement solutions based on theory of constraints model (lean manufacturing).• Software Engineering Process Improvement : Designed and implemented improved methods and quality standards in support of new organizational goals, attaining CMMI Level 3 accreditation for EDS Ireland.