Despina Margolis Email & Phone Number

Wellington

Responsible for drafting the Operating Model and RACI for the File Transfer Service project. Identified and documented the JIRA service management workflows and associated service request suite for new service delivery model. Worked with both internal stakeholders and vendor.Worked with the business to transition the new delivery service model into BAU.Drafted benefits realisation papers associated with Diversity and Inclusion (D&I).Worked with business stakeholders to map D&I… Show more Responsible for drafting the Operating Model and RACI for the File Transfer Service project. Identified and documented the JIRA service management workflows and associated service request suite for new service delivery model. Worked with both internal stakeholders and vendor.Worked with the business to transition the new delivery service model into BAU.Drafted benefits realisation papers associated with Diversity and Inclusion (D&I).Worked with business stakeholders to map D&I current state processes.Responsible for identifying pain points, user stories, requirements objectives for FMIS upgrade project.Drafted FMIS business case Investment Logic Map and Investment Objectives.Mapped FMIS current and future state processes.Drafted business requirements for the Loan Level Data project.Drafted functional requirements for the Loan Level Data project.Responsible for eliciting the Stage 1 Loan level Data learnings and subsequent action items.Undertook use case validations with business stakeholders. Show less

Wellington, New Zealand

Responsible for evaluating business processes (current state), workflows, undertaking root cause analysis, undertaking future state ideationWorking with stakeholders to define appropriate business solutions (future state) and assessing feasibility of solutions. Workshop facilitation and requirements elicitationWriting business cases for recommended solutions and obtaining approval from management and other key stakeholdersWorking with IT, Security and Privacy teams to undertake… Show more Responsible for evaluating business processes (current state), workflows, undertaking root cause analysis, undertaking future state ideationWorking with stakeholders to define appropriate business solutions (future state) and assessing feasibility of solutions. Workshop facilitation and requirements elicitationWriting business cases for recommended solutions and obtaining approval from management and other key stakeholdersWorking with IT, Security and Privacy teams to undertake required due diligence associated with desired solutionsProducing change management implementation plans for go live requirements Show less

Wellington, New Zealand

Responsible for and delivered business requirements for new business reporting suite on enterprise level project. Interface between technical developers and the business.Responsible for and delivered business requirements associated with decommissioning of historical database of proposed legacy payment engine, including identifying and consulting with impacted stakeholders across the organisation and bringing them on the journey of change, consulting and eliciting feedback regarding… Show more Responsible for and delivered business requirements for new business reporting suite on enterprise level project. Interface between technical developers and the business.Responsible for and delivered business requirements associated with decommissioning of historical database of proposed legacy payment engine, including identifying and consulting with impacted stakeholders across the organisation and bringing them on the journey of change, consulting and eliciting feedback regarding proposed solutions with impacted stakeholders.Responsible for undertaking and delivered impact assessment and managing stakeholder relationships associated with a change in a business process potentially resulting in a financial impact in certain areas of the organisation. Worked closely with business stakeholders and impacted parties to manage expectations and identify opportunities for further change.Undertook and managed the business requirements workshops Show less

Wellington, New Zealand

Responsible for designing and delivered business processes through engagement with business stakeholders on the ACC Transformation Programme. Responsible for delivering business process mapping and business process & procedural documentation in Promapp. Worked closely with business stakeholders to ensure that they are engaged and taken on the business process change journey. Managed the process of gathering, analysing information and worked with stakeholders to provide business process… Show more Responsible for designing and delivered business processes through engagement with business stakeholders on the ACC Transformation Programme. Responsible for delivering business process mapping and business process & procedural documentation in Promapp. Worked closely with business stakeholders to ensure that they are engaged and taken on the business process change journey. Managed the process of gathering, analysing information and worked with stakeholders to provide business process recommendations.Undertook business process design workshops Show less

Wellington & Wairarapa, New Zealand

Undertook the initial due diligence business continuity assessment. Based on the findings, commenced on the delivery of the Business Continuity programme of work which has included the Business Continuity Management policy, Business Continuity Management (BCM) operating framework guidelines, and Crisis Management Plan. I am also delivering the BCM reporting framework, and KPI standards. Undertook national office desktop simulations.Reviewed and implemented the BCM framework to ISO 22… Show more Undertook the initial due diligence business continuity assessment. Based on the findings, commenced on the delivery of the Business Continuity programme of work which has included the Business Continuity Management policy, Business Continuity Management (BCM) operating framework guidelines, and Crisis Management Plan. I am also delivering the BCM reporting framework, and KPI standards. Undertook national office desktop simulations.Reviewed and implemented the BCM framework to ISO 22 301 standards, organisation wide across 19 business units. Created a Business Continuity culture and provided staff with the capability and routines to maintain Business Continuity effectiveness. Created a detailed roadmap to continue the journey towards greater BCM maturity. Documented detailed crisis management procedure requirements.Also, identified process improvement and efficiency gaps that the organisation could benefit from through the gap analysis assessment undertaken as apart of the BCM review. Show less

Wellington & Wairarapa, New Zealand

Responsible for implementing the Distribution Channels risk management framework, and developing a strong risk culture. Managed the embedded risk team. Provided expert operational risk and compliance advice to senior stakeholders, oversight of distribution channels adherence to required risk management practices. Developed first line risk management reporting, and provided clarity and direction associated with strategic risk objectives.Focussed on the development of processes to… Show more Responsible for implementing the Distribution Channels risk management framework, and developing a strong risk culture. Managed the embedded risk team. Provided expert operational risk and compliance advice to senior stakeholders, oversight of distribution channels adherence to required risk management practices. Developed first line risk management reporting, and provided clarity and direction associated with strategic risk objectives.Focussed on the development of processes to identify, quantify and manage risks associated with operational and compliance activities in Distribution Channels together with driving operational risk management efficiencies. Project managed and delivered the AML legacy customer remediation project. Show less

Wellington & Wairarapa, New Zealand

Responsible for Business Markets operational risk and compliance requirements, business improvement and process development to mitigate risk and drive efficiencies associated with Business Markets operations. Developed and implemented appropriate solutions for business continuity and disaster recovery. Key project business owner in the delivery of significant compliance projects including AML, FTA, FATCA, operational risk projects and UAM.Delivered a programme of BAU… Show more Responsible for Business Markets operational risk and compliance requirements, business improvement and process development to mitigate risk and drive efficiencies associated with Business Markets operations. Developed and implemented appropriate solutions for business continuity and disaster recovery. Key project business owner in the delivery of significant compliance projects including AML, FTA, FATCA, operational risk projects and UAM.Delivered a programme of BAU business improvement work, developed and implemented change management plans and undertook project change requirements and project process improvement. Show less

Wellington & Wairarapa, New Zealand

Responsible for the operational and business improvement requirements of Business Banking. Established and managed the Business Banking Business Improvement team.Initiated and successfully implemented a structured programme of business change which achieved operational role clarity, steamlined end-to-end operational processes, documentation of processes, with significant improvements and process efficiency.Initiated and delivered business projects which transformed the Business… Show more Responsible for the operational and business improvement requirements of Business Banking. Established and managed the Business Banking Business Improvement team.Initiated and successfully implemented a structured programme of business change which achieved operational role clarity, steamlined end-to-end operational processes, documentation of processes, with significant improvements and process efficiency.Initiated and delivered business projects which transformed the Business Banking operation. Key business owner on these projects. Introduced operational controls and management reporting. Rationalised and automated manual processes. Show less

Wellington & Wairarapa, New Zealand

Undertook a strategic review of a pilot Work and Income site. This included a feasibility assessment of integrating other government services which might be aligned as shared services with those provided by Work and Income.

Wellington & Wairarapa, New Zealand

Responsible for regional projects (Australia/NZ) associated with global corporate initiatives. Project managed all aspects of project lifecycle, successfully delivering credit platform transformation project on time and meeting all regional requirements. Business Improvement Manager responsibilities included business improvement and overseeing process mapping and documenting of Treasurers Credit processes as well as ensuring regional policy alignment. This resulted in business process… Show more Responsible for regional projects (Australia/NZ) associated with global corporate initiatives. Project managed all aspects of project lifecycle, successfully delivering credit platform transformation project on time and meeting all regional requirements. Business Improvement Manager responsibilities included business improvement and overseeing process mapping and documenting of Treasurers Credit processes as well as ensuring regional policy alignment. This resulted in business process changes which led to operational efficiency and risk mitigation. Show less

Wellington & Wairarapa, New Zealand

Responsible for providing commercial, policy and strategic advice on the commercial portfolio and potential major clients to key stakeholders. Managed team of credit analysts. Responsible for implementing policy changes, identified areas for process improvement, implemented processes and controls, and performance measures.Reviewed transactions with approval authority level to US$5M. Risk managed the Australian/NZ client portfolios of $3.5B p.a.Extensive commercial expertise… Show more Responsible for providing commercial, policy and strategic advice on the commercial portfolio and potential major clients to key stakeholders. Managed team of credit analysts. Responsible for implementing policy changes, identified areas for process improvement, implemented processes and controls, and performance measures.Reviewed transactions with approval authority level to US$5M. Risk managed the Australian/NZ client portfolios of $3.5B p.a.Extensive commercial expertise, risk management and decision making led to negligible portfolio losses over three years, successfully integrated Lubricants Division into Treasurer’s Credit, strengthened controls and sound business decisions led to successful regional audit results. Show less

Wellington & Wairarapa, New Zealand

Responsible for managing the New Zealand and Australia high value client base. Provided commercial advice to key stakeholders when negotiating potential deals, restructures, and developing conditions and covenants with prospective or existing clients.Analysed and approved new credit proposals and ongoing reviews, with a delegated authority of US$2M. Responsible for doubtful debt management, including legal action.Successfully managed risk which improved the quality of the… Show more Responsible for managing the New Zealand and Australia high value client base. Provided commercial advice to key stakeholders when negotiating potential deals, restructures, and developing conditions and covenants with prospective or existing clients.Analysed and approved new credit proposals and ongoing reviews, with a delegated authority of US$2M. Responsible for doubtful debt management, including legal action.Successfully managed risk which improved the quality of the overall portfolio on a predominantly unsecured book. Successfully managed risk project which led to the mitigation of potential AU$12M contingent liability with major Australian bank in 2000 to AU$400K by September 2003. Successfully minimised potential doubtful debt losses. Show less

Wellington & Wairarapa, New Zealand

Responsible for a commercial client portfolio ranging from working capital to property development funding requirements. Asset book size approx. $40M, clients approx. 20.

Sydney, Australia

Responsible for a business client portfolio ranging from working capital to property development funding requirements.

Batchelor Of Arts

Town Planning