Daniel Espitia Email & Phone Number

Los Angeles, Ca, Us

Beverly Hills, California, United States

Lead by Joie Manda

Hollywood, California, United States

Website ManagerRoster: Main Focus: Universal Music Latin( Karol G, J. Balvin, Feid, Sebastian Yatra, etc.) - LATAMMotown Records( Lil Baby, Migos, Lil Yacthy, Vince Staples, etc.) Virgin Records ( NF, King Gizzard, NCT 127, etc.) Capitol Records ( Sam Smith, Maggie Lindemann, Niall Horan etc.)▪ Managing the day to day operations for up to 70+ eCommerce shops for Universal Music Group artistand labels.▪ Execute and oversee the setup and launch of Famehouse merchandise label artist's store and products.▪ Update and maintain artist assets including titles, descriptions, images, etc. within the back-end ofSho p i f y platform as needed.▪ Integrate third – party applications and sales channel with external partners to fulfill print- on- demand orders and provide additional revenue opportunities.▪ Ensure the store front-end merchandising, taxonomy, and functionality are optimized for customer experience.▪ Assist with PO creation, logistics, order management, and fulfillment teams to ensure timely product is delivered.▪ Work cross-functionally with various internal teams including management, marketing, and creativeservices to successfully execute key campaign moments on storefronts.▪ Analyze weekly inventory/sales report and provide to clients as needed.▪ Use inventory and sales report to make recommendations for front end updates to drive revenue andincrease KPIs including conversion and sessions.▪ Act as the main central resource to support the e-commerce and cross functional departments.

Los Angeles, Ca

• Act as a liaison between the customer and music labels within Warner Music Group Artist Services to provide feedback of trending customer facing issues and system problems. • High Level Web-store specialist.• Work as a part of help-desk to manage and resolve support tickets and calls from customers and clients in real time via phone, ticketing, and email.• B2B Account Management - Grateful Dead Catalog• Analyzing and listing supportive volume updates regarding customer accounts.• Leading in maintaining artists subscriptions/releases/and Direct to Consumer department. • Monitor order fulfillment process including the resolution of consumer issues, late deliveries, pricing issues, and identifying EDI exceptions.• Resolve & assist e-Commerce, Project Managers and Directors with D2C customer service support/ claims for orders/billing discrepancies / high- level customer escalations and process price protection adjustments. • Navigate through roster of artist web-stores and Warner Music/Alternative Distribution websites to compare marketing campaigns, item prices, and website accessibility.• Lead presentations and concept ideas regarding current and future projects

Burbank,Ca

▪ Managed digital accounts to ensure that a high level of customer retention was maintained. ▪ Implemented strategies for all social media channels as it relates to events and campaigns. ▪ Produced and monitor all social posts - either internally or with event stakeholders. ▪ Supported the sales and marketing department with campagins details on customer orders. ▪ Revolved digital campaigns including but not limited to shipping problems, obtain proof of delivery, processing return authorizations and handling customer credit issues. ▪ Monitored and analyzed marketing performance metrics to optimize campaigns and drive ROI. ▪ Researched, gathered and prepared customer goals on customized inbound strategic plans while driving customer accountability

Burbank, Ca

• Setting up all Premium manufacturing package selections in the various WMG systems.• Managing all aspects of music production including package set up with Pricing Controls, setting up Bill of Materials in ESS and providing manual Bill of Materials to vinyl manufacturer’s, manufacturing and shipping for all Third Party Manufacturing titles (TPM).• Processing and inputting all purchase orders for TPM customers and Premium (PLM) customers.• Researching, gathering and preparing source materials for PLM packages, which may include procuring source material with the assistance of WEA Studio Services. • Working along side supervisors and directors to provide references copies for material for in house and customer approvals, which will eventually lead to the production of a master for manufacturing.• Maintaining print inventory for PLM packages and ordering package components as necessary. • Closing out packing slips on all manual orders.• Revolving customer issues including but not limited to shipping problems, obtain proofs of delivery, processing return authorizations and handling customer credit issues.

Burbank, Ca

•Creating and burning playlist regarding Warner Music artists and mailing CD samples to directors.•Storing and sending links with audio files and distributing CD’s throughout the department.•Researching the Internet for music trends, movie soundtracks, and social media updates.•Pulling IRSC codes and sourcing B2B database for artist within Warner Music/ Alternative Distribution Alliance catalogs.•Administrating office task, such as ordering office supplies, creating folders/labels, and printing or scanning PO orders.•Helping with presentations and concept ideas regarding new projects.•Developing data grids and excel spreadsheets for purchase orders and playlists.

Burbank, Ca

•Worked as well with the Digital Sales Director in locating product, and creating categorizing spreadsheets for clients. •Searched through inventory systems to provide spreadsheet information regarding video titles. •Navigated through ITunes, Amazon, and Warner Music/Alternative Distribution websites to compare price ranges regarding HD/SD movies and rentals. •Revised and edited spreadsheets regarding video titles for artists within the label.

Burbank,Ca

•Created and organized spread sheets regarding purchase orders for bands and artists.•Assisted Merchandising Director with any given task such as presentations, sales orders, phone calls, emails, excel sheets, and general office duties. •Created power point presentations and layouts regarding Warner Music/Alternative Distribution Alliance artist’s merchandise to vendors such as Forever 21, Hot Topic, and Urban Outfitters. •Explored social media outlets to analyze artists’ trends, sales, fan traffic, and events.•Emailed project managers, and vendor directors with updates and information regarding artist approvals.

Miami, Florida, United States

• Research catalog opportunities, pitch and develop playlist compilations for current songwriters and producers on Warner Music Chappell roster. • Coordinate with regional A&R’s, songwriters, and artist within studio sessions to oversee recording/production process. • Study artist catalogs across Latin/Hip-Hop/Urban genre, and personnel, with a strong understanding of current music industry trends. • Maintain uploads through third party platform Arrow, to ensure all songs are available for streaming/digital platforms and content curation. • Work alongside cross functionally departments and other users of Warner Music copyrights for exploitation of roster and catalog. • Assist Vice President and A&R Manager on monitoring and reporting performance of current artists.• Analyze playlist placements while enhancing opportunities both internal and external for user experience.

Costa Mesa, California, United States

Bachelor'S Degree, Business Administration Concentration In Marketing, Graduate

Bachelor Of Business Administration (B.B.A.), Marketing