• Demonstrated exceptional customer service skills preparing loan applications• Displayed organizational skills to finalize loan applications and enter them into system database• Demonstrated strong administrative and office management skills to:o Create monthly Production Manager reportso Assist Production Manager with planning and presentation of monthly staff meetingso Manage receipt and processing of invoices with Accounts Payable departmento Review inventory and ensure sufficient availability of office supplieso Monitor office equipment and schedule maintenance as needed

• Utilized organizational skills to prepare loan applications and enter them into system database• Displayed corporate compliance knowledge and abilities to assist Branch Manager with: o Loan application issues (REG B) o Office audits o Employee continuing education requirements o Review, approval and signing of insurance claim checks• Demonstrated interpersonal skills as the initial and primary contact for all customers calling and visiting branch office• Demonstrated proficient computer skills to on-board new hires and provide technical support for branch staff• Utilized accounting and office management skills to manage: o Branch Manager expenses o Monthly ledger reports o Office expenses o Marketing materials and office supply inventory• Displayed project management and vendor relation skills to schedule and coordinate branch meetings• Showed creative design skills to create and distribute marketing materials to current and prospective customers

• Demonstrated leadership skills as manager of a team of approximately ten employees• Utilized accounting skills to manage hotel operating expenses• Displayed technical and interpersonal skills to train employees and assist hotel guests