Dessie Hershey, Mba Email & Phone Number

Implemented the Marketing application (GeMS) used for the dissemination of client information to business units.Primary liaison between Information Technology department and other business units in regards to issues with and enhancement to the GeMS application.Responsible for maintenance of the GeMS application including collection of business unit feedback, creation of business requirements for enhancements and communication of changes to the application.Created testing plans and… Show more Implemented the Marketing application (GeMS) used for the dissemination of client information to business units.Primary liaison between Information Technology department and other business units in regards to issues with and enhancement to the GeMS application.Responsible for maintenance of the GeMS application including collection of business unit feedback, creation of business requirements for enhancements and communication of changes to the application.Created testing plans and organized business unit testing for the GeMS application. Created documentation for and trained users on the GeMS application. Represented the Marketing Operations department in various corporate wide initiatives that required data analysis, business requirements and management of departmental resources.Maintained the Microsoft Access database used by Marketing Operations department for the collection of audit data related to the dissemination of client information. Formatted client eligibility files for manual input into systems by Eligibility department. Show less

Maintained relationships with external clients through regular communication and troubleshooting and resolution of client issues Designed process for communication of necessary private client information with external contactsDesigned process and database for organized retrieval of claims data for recurring analysis requests Designed and executed queries for accurate retrieval of claims data for analysis Analyzed claims data for details on high dollar providers, high… Show more Maintained relationships with external clients through regular communication and troubleshooting and resolution of client issues Designed process for communication of necessary private client information with external contactsDesigned process and database for organized retrieval of claims data for recurring analysis requests Designed and executed queries for accurate retrieval of claims data for analysis Analyzed claims data for details on high dollar providers, high cost claims and claim trends Created Power Point presentations for internal and external clients Show less

Updated provider data on and resolved issues with web based medical provider directories Updated and supported Microsoft Access database for use by marketing department Designed and programmed three (3) Microsoft Access databases with forms and control buttons for ease of use by the marketing department Planned and implemented processes for three (3) semi-annual printed medical provider directories Created and supported Microsoft Access database for use by order… Show more Updated provider data on and resolved issues with web based medical provider directories Updated and supported Microsoft Access database for use by marketing department Designed and programmed three (3) Microsoft Access databases with forms and control buttons for ease of use by the marketing department Planned and implemented processes for three (3) semi-annual printed medical provider directories Created and supported Microsoft Access database for use by order entry department Show less

Primary technology liaison between Safeguard Business Systems and Scancode Logistics Implemented and supported server and network systems for Human Resources department spanning eight (8) Safeguard Business Systems' sites Researched, planned and implemented Ceridian's Time and Attendance system at seven (7) Safeguard Business Systems' sites Analyzed issues and provided customer support with Ceridian's Time and Attendance system at seven (7) Safeguard Business Systems' sites… Show more Primary technology liaison between Safeguard Business Systems and Scancode Logistics Implemented and supported server and network systems for Human Resources department spanning eight (8) Safeguard Business Systems' sites Researched, planned and implemented Ceridian's Time and Attendance system at seven (7) Safeguard Business Systems' sites Analyzed issues and provided customer support with Ceridian's Time and Attendance system at seven (7) Safeguard Business Systems' sites Organized move of manufacturing plant to new site. Move included merging two (2) shipping areas, servers and server software Compiled manuals for use with Ceridian's Time and Attendance system Trained management and employees in the use of Ceridian's Time and Attendance system Implemented database for tracking customer issues Researched, planned and implemented Ceridian's Time and Attendance system at seven (7) Safeguard Business Systems' sites Analyzed, supported and maintained the software on servers, workstations and EDI transfers to carriers for six (6) Safeguard Business Systems' plants Show less

Assisted in move, installation and reconfiguration of network resources of computer room relocation. Move included two (2) AS/400's, ten (10) network servers and multiple user PC's Assisted in installation of Compaq servers to the Novell network at five (5) Safeguard Business Systems' sites Installed, trained and wrote the end-user manuals for the Windows 95 implementation at four (4) Safeguard Business Systems' sites

Installed, implemented and configured end-user PC's for employees and company distributors Created and updated work flow process manuals Trained users in basic and advanced PC usage Trained users in basic and advanced Microsoft Office usage Evaluated and modified customizations for in-house Helpdesk system Supported, analyzed and resolved user and customer issues tracked through an in-house Helpdesk system

Mba

Certificate, Systems Engineering

Bs, Physics