Stefano Dessi

Stefano Dessi Email and Phone Number

CS Operations Manager at Amazon @ Amazon
seattle, washington, united states
Stefano Dessi's Location
Italy, Italy
Stefano Dessi's Contact Details

Stefano Dessi personal email

About Stefano Dessi

Stefano Dessi is a CS Operations Manager at Amazon at Amazon. He possess expertise in call center, customer experience, team leadership, call centers, customer service and 16 more skills. He is proficient in English.

Stefano Dessi's Current Company Details
Amazon

Amazon

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CS Operations Manager at Amazon
seattle, washington, united states
Website:
amazon.com
Employees:
500669
Stefano Dessi Work Experience Details
  • Amazon
    Cs Operations Manager
    Amazon Mar 2024 - Present
    Italy
    View
  • Amazon
    Cs It Group Manager
    Amazon Jun 2018 - Mar 2024
    Cagliari, Italia
    View
  • Amazon
    Cs It Resolution Manager
    Amazon Oct 2017 - Jun 2018
    Cagliari, Italia
    View
  • Amazon
    Operations Manager
    Amazon Jul 2014 - Oct 2016
    Virtual
    View
  • Amazon
    Customer Service Manager
    Amazon May 2013 - Jul 2014
    Virtual
    View
  • Stream Global Services
    Senior Team Manager Operations
    Stream Global Services May 2012 - May 2013
    Cagliari Area, Italy
    Account: Amazon.it
    View
  • Stream Global Services
    Team Manager Operations
    Stream Global Services Aug 2011 - May 2012
    Cagliari Area, Italy
    Account: Amazon.it
    View
  • Stream Global Services
    Team Manager Operations
    Stream Global Services Apr 2011 - Aug 2011
    Sweden
    • Account: EXPEDIA• Start-up facilitator of a new Team in Helsingborg, Sweden,• Training Supervisor• Lead, facilitate and motivate the new sales/support team
    View
  • Stream Global Services
    Team Manager Operations
    Stream Global Services Jul 2010 - Mar 2011
    Egypt
    • Account: EXPEDIA• Develop a new Off-shoring Team in Cairo, Egypt,• Develop and deliver Italian Cultural and Communication Training;• Delivery of Product and Procedure’s Training;• Involved in all HR aspects in relation to Recruiting and Hiring Processes
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  • Stream Global Services
    Dell Sales Team Manager - Italy Consumer Business
    Stream Global Services Jan 2009 - Jul 2010
    At Stream Global Service - Italy
    • Lead a first line sales team, providing high levels of customer service at all times for Consumer Team Italy• Manage Individual Development Plan and Performance Improvement Plan• Responsible for all aspects of Human Resources in line with company HR policies.• Point of contact for Italian EPP (Employee Purchase Program) sales results and new customers’ acquisition.• Average Quarterly Revenue generated by the Team: 1,3M$ - Average Achievement VS Target: 107%
    View
  • Stream Global Services
    Dell Sales Coach & Trainer Small And Medium Business
    Stream Global Services Aug 2006 - Dec 2009
    At Stream Global Services - Italy
    • Providing individual coaching plans through SMART approach.• Coordinator & Mentor of Italy SMB Coach Team;• Manage communication and sales skills• Train sales representatives on new products, new organization, new tools, new processes and procedures• Create new training programs according to company changes and requests.
    View
  • Stream Global Services
    Dell Sales Representative - Small And Medium Business
    Stream Global Services Aug 2005 - Aug 2006
    At Stream Global Services - Italy
    View

Stefano Dessi Skills

Call Center Customer Experience Team Leadership Call Centers Customer Service Business Analysis Outsourcing Customer Satisfaction Telecommunications Start Ups Process Improvement Management Leadership Strategy Training Recruiting Coaching Sales Human Resources Team Management Selling

Frequently Asked Questions about Stefano Dessi

What company does Stefano Dessi work for?

Stefano Dessi works for Amazon

What is Stefano Dessi's role at the current company?

Stefano Dessi's current role is CS Operations Manager at Amazon.

What is Stefano Dessi's email address?

Stefano Dessi's email address is st****@****ail.com

What are some of Stefano Dessi's interests?

Stefano Dessi has interest in Photography, Guitar, Painting.

What skills is Stefano Dessi known for?

Stefano Dessi has skills like Call Center, Customer Experience, Team Leadership, Call Centers, Customer Service, Business Analysis, Outsourcing, Customer Satisfaction, Telecommunications, Start Ups, Process Improvement, Management.

Who are Stefano Dessi's colleagues?

Stefano Dessi's colleagues are Vijay Marandi, Monu Jaiswar, Nicole Gomes, Elsa Abad, Kyle H., Mark Smith, Calvin R..

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