Dessmer Mims Email & Phone Number

Cedar Park, Tx, United States

• Create/manage demand-gen content strategies for B2B sales, product awareness across social media, advertising, newsletters, webinars, and industry publisher marketing.• Responsible for analytical, quantitative, and ROI-driven reporting to C-level stakeholders.• Curated, brand-specific, marketing and advertising creatives, content, and copy using superior writing skills, graphic design, illustration, and video editing.• Responsible for awareness gen, advertising, registration, and logistics for industry trade shows.• Informative, lead-generating, (Ghost) copywriting articles for trade-specific publications.• Expert understanding of the B2B sales cycle and enterprise purchasing processes.• Marketing Department development and infrastructure build-out for sustained growth.

Scottsdale, Arizona

Yelp | Scottsdale, AZ Customer Success Manager (August 2019 – January 2020) • Provided non-technical support to small business owners across the US and Canada. • Provided advertising support, consultation and planning to small businesses. • Daily case management of over 60 cases. • Problem solving utilizing active listening, analyzation and creative thinking. • Awarded for CSAT (Customer Satisfaction) excellence October 2019.

Phoenix, Arizona, United States

·Developed policies and procedures foroperations, trained personnel andcompleted budget and invoice reviews.·Recruited and managed a core carriervendor base. Managed processes forvendor review, DOT regulation adherence,contract negotiation, and cost reduction.·Reduced company transportation spendby $500,000 + through effective spendingand policy changes.

Greater Seattle Area

• Vendor management for the transportation needs of the Puyallup, WA Distribution Center. • Purchase order management.• Arranged and trained two third-party warehouses. Created an SOP for the specific way to store product to avoid damage and detailed the Danson’s PO process for freight movement into and out of the facilities.• Created systems to keep detailed inventory and damage logs for all freight handled by warehousing vendors. • Recognized companywide for creative thinking and action to address a space shortage in August 2017.

Greater Seattle Area

• Managed a client portfolio of 30+ clients providing support, communication and account management.• Managed 20+ vendors.• Project management to meet clients financial and time sensitive needs for freight movement and delivery.• Reduced the occurrence of fines by 50% in a 6-month period by creating a new filing system and performing due date audits. • Reduced the AR Past Due for the station by 25% in 4 months by aggressively pursuing past due debts and working with clients on pay off plans.

Auburn, Wa

• Provided customer service for Costco and Amazon large freight shipments. • Kept multiple spreadsheets for company use detailing special projects and movement of freight.• Project management for large clients such as LG, T-Mobile, Costco and Tommy Bahama.• Tier II Super User & Trainer for a company-wide software implementation of a new operating system. Underwent training to become a skilled user and trainer. Assisted with the soft roll out by providing support and training to colleagues. • Rapidly promoted to Lead Customer Service Representative for ATG Stores (a Lowes subsidiary). • Given increased responsibilities in account management for Nordstrom’s Hautelook.

Greater New York City Area

• Developed and managed a program and staff of four to address financial education in survivors of domestic violence. • Updated all social media outlets and wrote for the online newsletter. • Recruitment of volunteers for events and management of the volunteer database. • Event planning including promotion, advertising, and management of staff and volunteers. • Identified outcomes for two separate programs and implemented mechanisms for measuring those outcomes.• Assisted with the implementation of an information management software program to manage the organization’s volunteers and volunteer projects. • Organized and held a Tax Prep Fair assisting over 100 individuals with their tax prep.• Innovation Award 2013 recipient – Advocating for online safety of survivors.

Master Of Science (Ms), Social Enterprise Administration - Non-Profit Managment

I attended the accelerated Social Enterprise Administration program at the Columbia School of Social Work. This degree aims to teach.

Bachelor Of Arts (B.A.), Social Work

Activities and Societies: Phi Alpha Social Work FraternityI obtained a Bachelor's of Social Work through an accelerated program which.