Dessmer Mims Email & Phone Number

Cedar Park, TX, United States

• Create/manage demand-gen content strategies for B2B sales, product awareness across social media, advertising, newsletters, webinars, and industry publisher marketing.
• Responsible for analytical, quantitative, and ROI-driven reporting to C-level stakeholders.
• Curated, brand-specific, marketing and advertising creatives, content, and copy using superior writing skills, graphic design, illustration, and video editing.
• Responsible for awareness gen, advertising, registration, and logistics for industry trade shows.
• Informative, lead-generating, (Ghost) copywriting articles for trade-specific publications.
• Expert understanding of the B2B sales cycle and enterprise purchasing processes.

Scottsdale, Arizona

• Yelp | Scottsdale, AZ Customer Success Manager (August 2019 – January 2020)
• Provided non-technical support to small business owners across the US and Canada.
• Provided advertising support, consultation and planning to small businesses.
• Daily case management of over 60 cases.
• Problem solving utilizing active listening, analyzation and creative thinking.
• Awarded for CSAT (Customer Satisfaction) excellence October 2019.

Phoenix, Arizona, United States

·Developed policies and procedures foroperations, trained personnel andcompleted budget and invoice reviews.·Recruited and managed a core carriervendor base. Managed processes forvendor review, DOT regulation adherence,contract negotiation, and cost reduction.·Reduced company transportation spendby $500,000 + through effective spendingand policy changes.

Greater Seattle Area

• Vendor management for the transportation needs of the Puyallup, WA Distribution Center.
• Purchase order management.
• Arranged and trained two third-party warehouses. Created an SOP for the specific way to store product to avoid damage and detailed the Danson’s PO process for freight movement into and out of the facilities.
• Created systems to keep detailed inventory and damage logs for all freight handled by warehousing vendors.
• Recognized companywide for creative thinking and action to address a space shortage in August 2017.

Greater Seattle Area

• Managed a client portfolio of 30+ clients providing support, communication and account management.
• Managed 20+ vendors.
• Project management to meet clients financial and time sensitive needs for freight movement and delivery.
• Reduced the occurrence of fines by 50% in a 6-month period by creating a new filing system and performing due date audits.
• Reduced the AR Past Due for the station by 25% in 4 months by aggressively pursuing past due debts and working with clients on pay off plans.

Auburn, WA

• Provided customer service for Costco and Amazon large freight shipments.
• Kept multiple spreadsheets for company use detailing special projects and movement of freight.
• Project management for large clients such as LG, T-Mobile, Costco and Tommy Bahama.
• Tier II Super User & Trainer for a company-wide software implementation of a new operating system. Underwent training to become a skilled user and trainer. Assisted with the soft roll out by providing support and.
• Rapidly promoted to Lead Customer Service Representative for ATG Stores (a Lowes subsidiary).
• Given increased responsibilities in account management for Nordstrom’s Hautelook.

Greater New York City Area

• Developed and managed a program and staff of four to address financial education in survivors of domestic violence.
• Updated all social media outlets and wrote for the online newsletter.
• Recruitment of volunteers for events and management of the volunteer database.
• Event planning including promotion, advertising, and management of staff and volunteers.
• Identified outcomes for two separate programs and implemented mechanisms for measuring those outcomes.
• Assisted with the implementation of an information management software program to manage the organization’s volunteers and volunteer projects.

Master Of Science (Ms), Social Enterprise Administration - Non-Profit Managment

I attended the accelerated Social Enterprise Administration program at the Columbia School of Social Work. This degree aims to teach.

Bachelor Of Arts (B.A.), Social Work

Activities and Societies: Phi Alpha Social Work FraternityI obtained a Bachelor's of Social Work through an accelerated program which.