GXP Property Champion

• Stationed in Lobby to welcome and greet guests upon arrival and departure• Checking daily Master arrival report one day before and ensure that all preferences and special request are fulfilled• Updating daily events and VIP arrival with guest profile on Sheraton Today report• Maintaining the highest quality database relating to guest history by update guest profile on Lightspeed system and STARGUEST• Collecting guest preferences and guest profile as much as possible in order to extend the extra mild and personalize service to the guest• Ordering daily VIP amenities and coordinating with In Room Dining staff• Preparing daily welcome card for VIP Guest• Responsible for preparing special treatments for VIP guest• Do guestrooms inspection to ensure the orderliness and cleanliness standard are maintained• Preparing registration card and room key for all guest prior arrival (coordinating with Airport Representative)• Handling check in and check out guest• Handling In-room check in for VIP Guest• Escorting guest to the room• Do courtesy call and guest interaction especially for long staying guest to find out their feedback• Listening guest complain and resolving their issues in a timely manner• Responsible to preparing and delivering apology card and amenity for the guest complain• Enrolling SPG Membership• Providing hotel product and Jakarta information to the guest• Assisting the guest about direction in Jakarta• Handling Business Center job• Making weekly Long Staying Guest report then share to all employees

Direct report to Executive Assistant Manager• Stationed in Lobby to welcome and greet guests upon arrival and departure• Conducting Stay Real Behaviour Training for all employees• Monitoring Heartbeat Score and do service analysis with QCI Manager• Making action plan with QCI Manager for service improvement• Compiling negative comment from Heartbeat to system to anticipate the same issue for the next stay• Making courtesy call and guest comment report• Collecting guest preferences and guest profile as much as possible in order to extend the extra mild and personalize service to the guest• Checking daily arrival report one day before and ensure that all preferences and special request are fulfilled• Preparing daily welcome letter for all IHG Rewards Club Member, VIP guest and Group arrival then put in the room• Responsible for preparing special treatments for VIP guest• Ordering daily welcome fruit amenities for Executive room payer and VIP guest• Do guestrooms inspection to ensure the orderliness and cleanliness standard are maintained• Preparing registration card and room key for all IHG Rewards Club Member prior arrival• Handling check in and check out guest• Ensure all the guest are being offered and served the welcome drink upon check in• Escorting guest to the room• Listening guest complain and resolving their issues in a timely manner• Responsible to preparing and delivering apology card and amenity for guest complain• Enrolling IHG Rewards Club Member• Providing hotel product and Bandung information to the guest• Assisting the guest about direction in Bandung• Do courtesy call and guest interaction especially for long staying guest to find out their feedback

• Handling all incoming or outgoing calls• Providing and delivering the guest's request as runner• Handling all guest request and informing to related department• Monitoring all job request on system are done• Handling loan item request• Handling In Room Dining order• Providing hotel product and Bandung information to the guest• Assisting the guest about direction in Bandung• Handling guest complain• Reporting FINCC (Feedback, Incident, Negative Comment and Complaint) and share to Department Head• Handling lost and found report and coordinating with Housekeeping Department

• Picking up all request related Concierge Department (such as luggage up, luggage down, delivering items) and coordinating with bellman• Managing guest's luggage or hold items and coordinating with bellman• Providing hotel product and Bandung information to the guest• Assisting the guest about direction in Bandung• Preparing daily newspaper• Assisting guest to arrange transportation (travel, train, rent car or air ticket)• Handling for shipment of lost and found item• Listening guest's complain and resolving their issues in a timely manner

• Stationed in Lobby to open the door, welcome and greet guests• Helping bellman to assist guest's luggage• Escorting the guest to reception or private reception• Ensuring the lobby area is clean and tidy• Providing hotel product and Bandung information to the guest

• Greeting and escorting customer to the seat area• Taking order• Delivering food and beverage to costumer• Clearing and polishing cutleries• Responsible to cleaning dining area• Making beverages order• Ensuring that all customer's order are completed