Destinee Warner Email & Phone Number

Boston, Massachusetts, United States

As the Manager of the Customer Success Team at LEYTON Inc, I lead a talented group of Customer Success Managers to deliver exceptional onboarding and retention experiences for our SMB and Enterprise clients. By continually refining our customer success playbooks, I ensure that every client interaction is consistent, high-quality, and impactful. I pride myself on my ability to swiftly address customer concerns, guaranteeing timely resolution and unparalleled satisfaction. Through meticulous KPI analysis, I generate insightful reports and dashboards that track the effectiveness of our customer success strategies, enabling data- driven decision making. Collaboration is at the core of my approach. I work hand-in-hand with our Sales, Consulting, and Strategic Development teams to align our customer success efforts with overarching business goals. By providing continuous guidance, coaching, and support, I empower my team to reach their full potential and exceed expectations.

As the pioneering Customer Success Manager at LEYTON Inc, I took on the challenge of establishing and advancing our Customer Success Team from scratch. With a strategic vision and a hands-on approach, I orchestrated targeted recruitment efforts and defined critical roles and responsibilities to lay the foundation for success. Recognizing the importance of continuous development, I implemented comprehensive training programs to enhance team capabilities and ensure service excellence. I took the lead in managing seamless client onboarding and engagement for over 200 SMB and Enterprise accounts, fostering long- lasting partnerships built on trust and value. By coordinating effective transitions from Sales to Consulting, I ensured the smooth delivery of services and cultivated strong client relationships. I also oversaw contract renewals, identified upselling opportunities, and maintained meticulous Salesforce records to optimize our CRM management.

Providence, Rhode Island Area

As a Key Account Manager at MOO Inc, I managed a diverse portfolio of over 100 enterprise business accounts, cultivating strong relationships with executive-level stakeholders. By proactively tailoring business solutions to address unique client needs, I enhanced account stability and unlocked newgrowth opportunities. I excelled in project management, ensuring the seamless execution of client initiatives from start to finish. Through regular business reviews, both weekly and monthly, I maintained alignment with client objectives and identified opportunities to drive their success forward. My keen negotiation skills and strategic approach enabled me to secure lucrative annual subscription renewals, contributing to MOO Inc's sustained revenue streams and long-term profitability.Key highlights:-Consistently outperformed monthly renewal subscription targets, achieving an impressive 115% success rate and showcasing my client retention prowess.- Surpassed monthly sales goals with quotas ranging from £110-150k, demonstrating my ability to drive revenue growth in a dynamic business environment.- Exceeded 100% of Monthly Recurring Revenue (MRR) targets, a testament to my effective account management strategies and client engagement.- Pioneered the development of business processes and Key Performance Indicators (KPIs) to enhance team efficiency and performance tracking.

Providence, Rhode Island Area

In my role as an Account Manager at MOO Inc, I oversaw a substantial portfolio of over 800 SMB business accounts in the fast-paced E-Commerce Print-SaaS industry. As the primary point of contact for all clientengagements, I forged enduring customer relationships built on trust, understanding, and value creation.By conducting thorough assessments of each client's unique print needs, I recommended tailored business solutions that drove sales and customer satisfaction. Regular business reviews allowed me to uncover additional client requirements, identify cross-selling opportunities, and reinforce long-term loyalty. I took great pride in addressing client inquiries promptly and resolving issues efficiently, ensuring a seamless and delightful customer experience. As a champion of client retention, I spearheaded the renewal process for annual business subscriptions, maintaining an impressive retention rate.Key highlights:-Consistently outperformed monthly sales targets, achieving an average of £20-30k and demonstrating my strong sales acumen.- Achieved an outstanding 130% of monthly recurring revenue (MRR) targets, reflecting my exceptional ability to drive growth and profitability.- Streamlined client communication processes, resulting in increased efficiency, responsiveness, and overall client satisfaction.

Make a high volume of outbound prospecting sales calls, over 120 daily. Contact potential clients to determine needs and book appointments for Account Executives. Work closely with the Account Executives to further refine client needs and ensure a successful transition from initial contact to close of business.

Abasha, The Republic Of Georgia

As an English Language Instructor in The Republic of Georgia I taught reading, writing, and speaking courses and served as a cultural ambassador for the US Department of State. I collaborated with the US Embassy on implementing and facilitating projects within country, such as Model UN and The Flex Program.