Follow- up all purchased parts to ensure shipment and on time delivery performance to support production requirements.Serve as main point of contact for all suppliers.Provide direction to suppliers regarding ship schedule requirements and containment plan when behind schedule.Track critical parts and develop/execute containment plan to ensure no interruptions or down time to manufacturing line.Coordinate and/or arrange for alternative sources of material, request for spot buys.Independent monitoring, set-up and cancelation of truck loads for material pick-ups, as necessary to support schedule variations.Review part buffers to determine that they cover build requirements.Document and manage S and AV code exceptions

Process customer orders, plan & optimize shipments into loads, tender freight to third-party carriersUpdate Transportation Management System with current shipment information.Provide detailed instruction to various customers & associates from other shifts by phone and e-mailProvide visibility to management and the customer by tracking, process over-sight, auditing, researching and troubleshooting operational issues or functions.Complete daily logs and trackersHandle rate negotiations with carriers on a spot rate basisIdentify cost savings opportunities for the customerCoordinates with carriers to ensure on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery, and recovering loads when necessaryProvides load exception investigation and reportingWeighs alternative financial decisions before taking actionOther projects and tasks as assigned by supervisor

•Lead a team of 2-3 individuals to ensure the following: •Clerical support for customer service department, which consists of, approximately, 55 persons.•Customer Service support for internal customers. Provide CS support for employees needing help with orders, returns and stock questions.•Expense reporting for Customer Service Department. Detailed report management for Director, 3 Managers and 6 Supervisors. Assist all Customer Service Reps with reporting if needed. •Generate and disseminate daily, content specific reports, to internal and external business units in effort to ensure efficacy within the supply-chain, customer service department, retailer relations, and consumer relations.•Develop efficiency-enhancing process improvements, for Reports Coordinator position, facilitating systemic processes which effectively accommodate increasing responsibilities necessitated by position.•Purchase Requisition Clerk for Marketing Department. Process all PR request are processed in a timely manner to ensure vendors are paid promptly.•Logistical management and quality control of order fulfillment, order entry error mitigation or correction, product shipping and unauthorized returns for two high-capacity manufacturing facilities•Demonstrate versatility and responsiveness to customer service initiatives, projects, and assignments to ensure timely completion.•Monitor and respond to Customer Service external and internal email boxes.•Account set up for our media library, including problem shooting and resolution.•Demonstrates adeptness for teamwork and team building within internal and external team citizenship.•Demonstrates a highly organized, detailed oriented continuity of responsibilities and duties, despite the associated stress levels of the project assignment or circumstance. •Demonstrated outstanding knowledge and job function as part of a SAP testing and implementation team.

• While assigned to Ford Motor Company; Utilized vast multi-tasking and organizational skills to answer high-volume inbound calls daily, sorted and delivered in excess of 200 pieces of mail daily, and developed corporate training materials; by initiating and implementing several processes to improve department efficiency and functionality. • Answered benefit related questions, addressed benefit concerns, and resolved complications for retirees, while consistently performing above peers.

• Coordinated claim entry, processing, and completion for worker’s compensation claims.• Demonstrated knowledge and adeptness within MS Office Suite (Excel, Word, Access, PowerPoint and Publisher.) to promote efficiency while answering and assisting high-volume consumer inquiries via telephonic communication. • Utilized office management skills, data entry and unit support.