Destiny Birdlow Email & Phone Number

Actively listening to the concerns and inquiries of Amazon employees and navigating through multiple systems to find the correct answer or resolution for the concern, all while following security protocols. Managing time on calls and listening to details of the concerns so the issue can be resolved the first time has lower frustration and transfer rates by over 50 percent for team scoresConducted thorough needs assessments and recommended technological solutions, highlighting analytical thinking and problem-solving capabilities

Harvey, Louisiana, United States

As an Office Manager at Smart Professional Taxes and Accounting, I was responsible for overseeing daily office operations and ensuring smooth functioning of administrative processes. I managed office logistics, supported staff with administrative tasks, and facilitated efficient client interactions. Additionally, I coordinated office supplies, maintained financial records, and handled correspondence. My role involved optimizing office workflows and supporting the overall operational efficiency of the business.

Obtaining client’s personal medical and financial information and assuring client information is being protected under the laws mandated by HIPAA and the Company, to guarantee the security of the clients information. Following the policy helped to provide positive client feedback for the company and recurring clientele/ referrals

Jacksonville, Florida, United States

As a Fraud Operations Specialist Agent at Citi Bank, I am responsible for detecting and preventing fraudulent activities to safeguard our clients' financial assets and maintain the integrity of Citi Bank's services. My role involved:Monitoring Transactions: Reviewing and analyzing transactions in real-time to identify suspicious patterns or behaviors.Investigating Alerts: Investigating alerts generated by fraud detection systems and customer reports to determine the validity of fraud suspicions.Communication: Collaborating with internal teams and external partners to gather information and resolve cases efficiently.Documentation: Documenting findings, actions taken, and maintaining accurate records of fraud incidents and investigations.Reporting: Providing regular reports on fraud trends, losses prevented, and operational effectiveness.Customer Support: Assisting customers who have been victims of fraud, providing guidance on security measures, and ensuring a positive customer experience.

Jacksonville, Fl

As a Health Insurance Agent at Florida Blue Blue Cross Blue Shield, my role revolves around assisting individuals and families in navigating the complexities of health insurance. I provide personalized guidance and support, helping clients understand their coverage options and choose the best plans to meet their healthcare needs. My daily tasks include educating clients on policy details, eligibility requirements, and coverage benefits. I handle inquiries, process applications, and ensure compliance with insurance regulations. Building strong relationships with clients and delivering exceptional service are at the core of my responsibilities.