-Review and cross-reference customer registration packets across multiple databases for data integrity, completeness, and timely submission ensuring regulatory compliance.-Fill out, process, and file automotive titles and support documentation in the internal document management system.-Maintain a spreadsheet of outstanding title work and convert out-of-state titles for used vehicles purchased.-Correct registration discrepancies and troubleshoot issues following the sale on the customer’s behalf, especially in escalated situations. Interact with state and county government licensing and tax bureau departments through various communication channels. Lead staff training on technological updates and workflow optimizations resulting in improved data accuracy and process efficiency.

-Provide notarization services with accordance to State and Federal law-Prepare documentation and mailing for clients and signers-Serve as liaison between signers and client to meet scheduling requirements and processing deadlines with external stakeholders

-Build strong customer relationships and deliver customer-centric solutions.-Provide excellent customer service by actively listening to customer concerns, determining and addressing customer needs.-Perform cost-benefit and needs analysis of existing and potential customers, make recommendations, and present suitable Delta Dental products based on their needs.

-Provided technical support for online meetings, external correspondence, equipment, and software usage-Updated databases and assignments for internal coordination-Maintained inventory and processed purchasing orders-Managed public-facing email accounts and responses by collaborating with staff expertise and delivering results

-Communicated with customers through telephone, email, written, and in-person correspondence-Created daily, weekly, and monthly reports regarding sales, employee attendance and performance, inventory status, and budgets-Ordered, maintained, and managed inventory through supply purchases, troubleshooting equipment, and ensuring software was currently updated

-Built outstanding, positive relationships with the public and other mall personnel-Implemented new policies based on statistical data to decrease customer wait time by 45%-Conveyed feedback on ongoing problems to suggest improvements and changes to current policies and procedures

-Collected and analyzed technical information and specialized documents for office correspondence and projects-Exercised critical and independent judgment in assessing processing needs, in consultation with an appropriate collection manager-Maintained confidentiality, integrity, and security of private filing system and its documents