.Provide technical dispositions to customers for new unit,home appliances installation, startup and issue resolution while delivering product warranty..Lead Root Cause Analyses of equipment issues / failures and present findings to customers..Partner,manage service team technicians/ASP (assistant service providers) on strategies for servicing and maintenance improvement programs based on data and customer feedback..Interfaces with subordinates in other locations within the region, offering IT/SAP support.Responsible to plan,vet and execute technical data of field servicing tests,corrective actions, spare availability.Managing regional open customer off site and on site complaints with quick timely resolution response and delivery..Executes SLA with establishments deploying Thermocool cooling systems,provide request maintenance and servicing training for product handlers..Managing workshop equipment,work materials, managing OH&S hazard identification, analysis and control methods. Workshop/yard cleanliness, tidiness and scrap management including general amenities. Fleet management and scheduling