Destiny Eldridge Email & Phone Number

Port Arthur, Texas, United States

Laptop and desktop repairMove and setup of IT equipment such as PCs, desktop phones, scanners, printers/faxes and etc.Configure hardware and software settings to optimize healthcare professionals efficiency PC Imaging and user profile configuration Network tracing and port switching Minimal medical tech troubleshooting Utilize ticketing system to prioritize user's issues Minimal repair and troubleshooting of HP printersOn call IT Support to handle urgent tech issues that effect patient careUse of Active Directory manage user's polices and groupsUse EGI application and Excel for asset management and inventoryTroubleshoot and solve user's hardware and software problems Escalate tickets to proper team only when necessary

Beaumont-Port Arthur Area

Beaumont, Texas, United States

United States

Provided technical support and assistance to clients, ensuring timely resolution of issuesDemonstrated excellent communication skills in addressing customer inquiries and concernsEnhanced team productivity by providing ongoing training and support to staff members.

Port Arthur, Texas, United States

Acquired proficiency in Microsoft and MacOS operating systemsProvided end-user support for software applications and computer hardwareManaged and maintained 30 computer systems and audio equipment, troubleshooting issues effectively.

Beaumont/Port Arthur, Texas Area

Achieved 96% customer satisfaction rating from surveysProvided excellent customer service, handling inquiries and concerns effectively.Streamlined call center processes for improved efficiency and reduced wait time under 2 minute goal.