Destiny Espada Email & Phone Number

Biloxi, MS, US

Remote

• Manage websites and databases, such as updating and maintaining the company website, troubleshooting technical issues, and managing inventory levels.
• Provide technical support to users and troubleshoot system and network issues.
• Update technical documentation to reflect changes in system configurations and settings.

United States

• Triaged several customer complaints and resolved 30 tickets daily within the first month of employment.
• Applied social and technical skills to provide rapid solutions, maintaining a 98% satisfaction rate.
• Answering, evaluating, and prioritizing issues arising from voicemail, email, and web requests for assistance from users

Hampton, Virginia, United States

• Answer calls and provide assistance to customers who are having any difficulty with their devices.
• Knowledge working with different computer software.
• Scheduling appointments and doing administrative work.
• knowledge of IOS and Mac OS systems
• Maintained records of daily data communicationtransactions, problems and remedial actions taken andinstallation activities.
• Oversaw daily performance of computer systems.

• Data entry and typing skills required.Negotiated terms of sales agreements and developed contracts to successfully closel sales.Conducted market research to identify selling possibilities and evaluate customer.

Savannah, Georgia, United States

Excellent Data entry skillsOpened, read and replied to e-mails, letters and correspondence on behalf of executives.Maintained company confidence and protected business operations by keeping sensitive information confidential.Managed daily invoices, reports and proposals.