As a Community Manager at Remnant Management, I analyze community data and metrics to measure engagement, track trends, and make data-driven decisions to enhance the community's effectiveness. I also provide customer support and assistance to community members, addressing their issues and concerns, and connecting them with appropriate resources or solutions. Additionally, I handle the property's finances, including budgeting, rent collection, and payment of bills and property-related expenses. I ensure that the property complies with local regulations, safety codes, and housing laws.I have a background in customer success and project management, with previous roles at NVB Playgrounds and Elite Management. I have managed multiple contracts with sales associates, franchisees, and customers, contributing to sales engineering effectiveness and creating project plans with established timelines and assigned teams. I have also processed invoices and payments, tracked expenses, and managed financial records. I have a strong skill set in ResMan Property Management Software, Customer Relationship Management (CRM), and Administrative Assistance. I have an Associate of Arts degree from Wake Technical Community College. I am passionate about creating and maintaining positive and productive communities, and I am always eager to learn new skills and take on new challenges.
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Community ManagerRemnant ManagementCharlotte, Nc, Us
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Move In CoordinatorWaltonwood Senior Living Jan 2024 - Jun 2024West Bloomfield Township, Mi, Us● Managing monthly move-ins, which include FL2 forms, doctors paperwork, lease agreements, and inspection reports, typically averaging 5-6 move-ins per month.● Conducting pre-move-in inspections to ensure the property meets quality standards and is in good condition.● Serving as the main point of contact for future residents, providing them with information regarding their move-in process and answering questions regarding company policies. -
Community ManagerRemnant Management Aug 2023 - Nov 2023● Analyzed data by gathering surveys from 100 units to inform decision-making and enhance community effectiveness and address needs.● Provided customer support, addressing issues, and connecting members with appropriate resources.● Administered property finance reports by crafting monthly Excel budget sheets to monitor expensesand savings.● Ensured adherence to local regulations, safety codes, and housing laws according to HUDrequirements by scheduling routine meetings with tenants.
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Assistant Community ManagerElite Management May 2023 - Aug 20231. Process invoices and payments, track expenses, and manage financial records.2. Maintain accurate records of residents/members and community documents.3. Maintain open communication to foster a positive community atmosphere.4. Assist in preparing reports for the property owner or management company.
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Career TransitionCareer Break Oct 2022 - May 2023
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Customer Success Specialist /ManagerNvb Playgrounds, Inc. May 2022 - Oct 2022Indianapolis, Us● Negotiated 15 contracts with sales associates, franchisees, and customers.● Lead customer support operations by actively addressing and resolving system issues, whileeffectively managing lead flow by tracking prospective clients through Hubspot.● Gathered customer feedback to effectively minimize errors and enhance support quality throughmonthly surveys contributing to a 12% increase in overall customer satisfaction.● Recommended product enhancements based on customer feedback to the product development team -
Customer Success SpecialistNvb Playgrounds, Inc. May 2022 - Aug 2022Indianapolis, Us
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Administrative AssistantCompass Group Nov 2021 - Apr 2022Chertsey, Surrey, Gb● Managed an average of 15-20 communications daily via phone calls, emails, and chat to ensure effective coordination across Bank of America corporate locations.● Oversaw 2-3 projects monthly, including managing monthly budgets and conducting year-end audits to minimize financial discrepancies.● Served as a liaison between departments for event coordinating, culinary arrangements, and project planning. -
Customer Services SpecialistRaleigh Neurology Associates, P.A. Feb 2021 - Jun 2021Raleigh, Nc, Us• Scheduled appointments with established and prospective customers to meet with and discuss corporate offerings.• Input and managed customer data and account information in CRM system.• Managed smooth and effective communication among physicians, patients, families and staff.• Verified that patients had proper insurance coverage prior to procedures or appointment scheduling. -
Customer Service RepresentativeAdecco Oct 2018 - Oct 2019Zurich, Ch● Maintained an 85% success rate in first-call resolutions by adhering to company guidelines on medications and substitutions.● Documented customer correspondence in Zendesk to ensure accurate appointment scheduling, detailed notations for medical staff, and comprehensive insurance verifications.● Conducted client meetings to gather information about their company experience, supporting my colleagues.
Destiny Perkins Education Details
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Wake Technical Community CollegeAssociate Of Arts - Aa
Frequently Asked Questions about Destiny Perkins
What company does Destiny Perkins work for?
Destiny Perkins works for Remnant Management
What is Destiny Perkins's role at the current company?
Destiny Perkins's current role is Community Manager.
What schools did Destiny Perkins attend?
Destiny Perkins attended Wake Technical Community College.
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