As a Field Operations Specialist, I am responsible for handling branches of the organization and making sure that their work proceeds effectively, and I report to upper management. I am responsible for leading and motivating the team members to achieve the operational goals and objectives. It's my ultimate goal to improve our operations in order to become more efficient, effective and legal.I am in constant contact with internal staff along with 350+ active distributors and 2500+ active customers around the country. I answer product and service questions via fax or email. I process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. I am the "go-to" person when it comes to troubleshooting issues on our company login portal, processing orders, creating sales price sheets, entering new customers into the back-end system, and overall customer support.I possess strong interpersonal skills and have good relationship building skills. I am a self starter and I enjoy motivating others to improve their quality of work to achieve the common goal of company success. I am an excellent team player. I am well organized and have excellent time management skills. I have good stamina so I am able to travel between the corporate office and the distribution center at any time.I fulfill orders and ensure that our product meets its destination. I pack boxes full of 50+ pounds of dry ice as well as follow up with packing slips, email confirmations and tracking information. It's my great attention to detail and time management that makes everything go smoothly by the end of the day.

As an expert in the customer service field, my job is to guide all representatives in the execution of assigned tasks and ensuring that their services are of maximum satisfaction to our clients.I give reports and feedback to management about the level of performance of members of staff in the organization.In order to boost organizational performance, I am always available to assist team leaders to evaluate and scrutinize current performance trends.I also keep track of contacts of 350+ clients and carry out mentoring on a personal level to further elevate and increase productivity.With an aim to bring out the best in employees, it's my job to build and facilitate a comfortable environment for them to work in without undue pressure, putting them in the right state of mind where they can harness their full potentials for the overall benefit of the organization.As one with vast experience on the job, I assist the customer service representative with issues they find difficult by providing efficient answers to all questions that need to be attended to, for free flow of work.I am very knowledgeable about the organization and I am considered the “go to” person for all inquiries customers would want to make.

It is my job to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.I am genuinely excited to help our clients. I do my best to be patient, empathetic, and passionately communicative. I love to talk and be in a role where I am in constant contact with people. I strive to put myself in our clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and it's my role to gather that. Problem-solving also comes naturally. I am confident at troubleshooting and investigate with my team of colleagues if I don’t have enough information to resolve customer complaints.The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.