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Destiny Williams is an accomplished product manager with advanced understanding of retail banking products. He has spent more than 20 years in the financial services industry leading customer-centric product and process management efforts focused on increasing digital adoption and engagement. He has extensive experience launching products and services using the Agile framework with both on and offshore teams. Destiny graduated from Texas State University and is an AIPMM Certified Product Manager.
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Senior Lead Product Manger (Vp)Wells Fargo Aug 2021 - Dec 2023San Francisco, California, Us▪ Lead the effort to migrate Wells Fargo’s mortgage document generation processes to an external vendor (DocMagic) ▪ Developed the document roadmap encompassing more than 300 documents spanning all 50 states ▪ Supported the Home Equity Reimagined project to identify all document needs and generation rules ▪ Analyzed KPIs and conducted regular performance reviews to identify areas for optimization and drive continuous improvement initiatives ▪ Lead the discovery for identifying non-compliant documents involved in the migration to DocMagic ▪ Coordinated the design and delivery of multiple new letters and managed the sunset of legacy communications ▪ Developed the operating model for delivering document changes under the Agile Release Train (ART) -
Senior Product ManagerNetspend Jun 2016 - Apr 2018Austin, Texas, Us▪ Lead the design, development and product launch of Netspend’s first Demand Deposit Account (DDA) portfolio; a traditional bank account aimed at expanding Netspend’s footprint for the underbanked segment▪ Managed white-label expansion of the DDA portfolio to include multiple banks, brands andretail offerings▪ Designed the product upgrade strategy to migrate existing prepaid customersto the new DDA product▪ Responsible for reporting competitive analysis and product performance to senior leadership▪ Created the DDA product pricing strategy for upgraded and net new DDAAccounts▪ Worked with digital marketing partners to optimize the online/mobile account upgrade process -
Assistant Vice President Of OperationsSonora Bank Jun 2015 - Jan 2016Sonora, Tx, UsResponsible for all aspects of debit card management to include fraud resolution and recovery, disputes, issuance and utilization. Optimized debit card dispute/fraud workflow process to reduce errors, improve resolution time and increase customer satisfaction. Developed the EMV/Chip Card mass reissue strategy focused on cardholder education and mitigating service interruptions. Created a repository for housing templates, documents, job aids, communications and product references. Designed and developed the bank’s first process library documenting operational processes for deposit products. Established bank-wide strategic communication program aimed at driving desired behaviors, employee engagement and providing actionable, recoverable and consistent messaging. Lead team of Customer Service Representatives and matrixed tellers. Responsible for vendor oversight and governance of key relationships. -
Product Management DirectorUsaa May 2013 - May 2015San Antonio, Texas, UsResponsible for managing the P&L for USAAs $40B liquidity portfolio (i.e. Savings and Certificate of Deposit (CD) products). Lead cross-functional team of operational, digital and marketing partners to monitor and manage account production. Lead the re-design and delivery of bank product disclosures aimed at improving readability, accessibility and overall presentment of bank policies. Developed product retention strategy focused on early identification of account disengagement and proactive recovery tactics. Process Owner for the design, development and delivery of USAA’s first mobile acquisition application enabling the ability to acquire checking and savings accounts via mobile device. -
Business ManagerUsaa 2005 - Apr 2013San Antonio, Texas, UsProvided insight to executive management, team members, ad hoc business and third party resources on issues and in the development and implementation of products to achieve strategic, transformational or operational goals and objectives. Managed the sunset of the Debit Rewards program in response to legislation limiting interchange revenue; a highly sensitive effort to offset unrealized interchange revenue by reducing rewards program expenses. Utilized and applied advanced knowledge of the agile and waterfall business management methodologies in support of deposit products, processes and services. Assembled key participants and guided teams in the development of a 2012 payroll advance program in response to the threat of a government shutdown. Designed and developed the 2007 new hire training curriculum.
Destiny Williams Skills
Destiny Williams Education Details
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Texas State UniversityGeneral
Frequently Asked Questions about Destiny Williams
What is Destiny Williams's role at the current company?
Destiny Williams's current role is Experienced Product Manager and Customer Advocate.
What is Destiny Williams's email address?
Destiny Williams's email address is dw****@****end.com
What is Destiny Williams's direct phone number?
Destiny Williams's direct phone number is +151253*****
What schools did Destiny Williams attend?
Destiny Williams attended Texas State University.
What skills is Destiny Williams known for?
Destiny Williams has skills like Financial Services, Process Improvement, Cross Functional Team Leadership, Product Management, Risk Management, Retail Banking, Business Process Management, Agile Methodologies, Change Management, Portfolio Management, Business Management, Vendor Management.
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