Build relationships with candidates, providing them a world-class candidate experience, and helping them land in the right role at Amazon Web Services.Supported the AWS Partner Network by hiring Solutions Architects, Web Developers, Business Developers or Partner Development professionals while creating strategies (staffing plans, events strategies, sourcing strategies)Utilized applicant tracking system and CRM (ICIMS and Beamery) to track candidates located internally or through Linkedin Recruiter to obtain metrics for recruiter phone screens and Onsite interviews. Create and utilize boolean searches in CTS/ATS and Linkedin Recruiter to locate solid candidates to maintain a pipeline of 100+ candidates.Execute recruiting strategy, including employer promotion in the marketplace, candidate management, diversity sourcing, and interview process management.Manage the pre-screen and interview selection process by developing and coordinating interview schedules, and interview debriefs.Sourced and provided candidates hired at Senior, Principal, and Director levels.

Leveraged resources like an applicant tracking system, CRM, internet databases/job boards and niche sites, job fairs, and non-traditional sources to source and maintain a pipeline of candidates,, resulting in recruiting top talent and high achieving employees.Identified and established competency profiles for each position to allow the upper management to match candidates to specific roles, resulting in improved job performance and better identification of training requirements and succession planning.Maintained and managed a well-developed network of candidates and core skills to build a network quickly and comprehensively while executing leading-edge sourcing strategies and establishing the desired communication protocol in collaboration with the recruiting team.Manage the pre-screen and interview selection process by developing and coordinating interview schedules, and interview debriefs.Compiling and communicating recruiting data and metrics and ensuring compliance with hiring policies, practices, and company values.Analyze technical needs from the client to understand the requirements.

Identified and removed impediments, empowering the team to create, innovate, and make decisions independently.Hosted daily stand-up meetings, sprint planning meetings, retrospectives, and reviews to examine the impact of the just-completed sprint in terms of people, relationships, processes, and tools, and identified/resolved issues early to facilitate and increase transparency.Directed daily workflow and procedures and executed the managers’ functions in his absence to guarantee and maintain the smoothness of operational processes and the completion of assigned tasks.Demonstrated active listening to assess and identify client’s needs, allowing representatives to cross-sell related products and services while helping improve service quality to increase sales/revenue.Facilitated biweekly training sessions for 15 employees to address areas requiring improvement and performance statistics and implemented corrective action measures, resulting in increased productivity.Troubleshoot uprising device and billing issues and verified timely resolution of customer complaints/concerns regarding rendered services, maximizing client satisfaction and retention.Delivered end-to-end user support of approved enterprise applications and services to ensure optimal functionality.Acted as the primary technical liaison between internal and vendor teams regarding troubleshooting issues and ensured resolution while emphasizing root cause analysis, future problems, and knowledge transfer.Nominated as the directors club and the top salesperson for meeting/exceeding KPIs and sales objectives through exhibited leadership, outstanding client and peers support, and innovative approaches to upsell products and services.

Facilitated training for new and existing employees on best quality operational standards thus improving employees’ efficiency.Answered and resolved 15 initial service inquiries per day to maximize customer experience, loyalty and satisfaction.Offered and completed balance transfers and cash deposits into customers' checking accounts, as well as offering additional credit card products and services resulting in increased revenue.Achieved monthly sales objectives and maintained high call quality standards while handling around 50 deposits/transactions daily basis.Utilize relationship-building and problem resolution skills to determine the most appropriate product and/or services (needs based sales) in each conversation, while maintaining a high level of Customer Satisfaction.