• Researched and tested potential time management systems to support the distinct needs of each client and reduce administrative costs• Facilitated a transition to a new benefits provider for 150+ contract employees, resulting in a broader range of plan options and reduced administrative overhead through the implementation of a benefits portal

• Built and sustained meaningful relationships with employees and leaders, providing them with guidance on HR practices and policies• Collaborated closely with C-suite executives on a weekly basis to drive organizational initiatives and strategies and provide strategic insights and actionable recommendations to support key business objectives• Conducted a comprehensive trade study and costs analysis of 5 HRIS to propose the most valuable for growing organizational needs within budget• Managed an HRIS transformation project from initiation to execution to include proposal development, planning resources and requirements, team development, implementation and monitoring for quality, risks and issues• Reduced administrative workload with onboarding and payroll by roughly 10% through use of HRIS automation• Utilized benefits benchmarking data and employee feedback to support recommendations for a benefit broker change, increasing organizational capacity, and providing employees with an improved benefits experience• Translated engagement survey data to confidential, meaningful insights with actionable recommendations• Supported knowledge management by organizing, maintaining and documenting standard operating procedures

• Initiated and led projects changing background check, benefits, and time and attendance systems to support increased volume and meet evolving business requirements• Developed and redesigned existing onboarding processes to improve internal organizational effectiveness• Compiled data from 3 systems into comprehensive reports utilizing pivot tables and data visualizations to identify KPIs and trends to monitor and inform organizational strategies• Maintained knowledge of local and federal laws and regulations to update policies and maintain compliance• Managed client contracts and created internal communications such as announcements, policies, job aids, etc.

• Supported 12 clients with their benefits renewal, open enrollment and new hire enrollment changes in the HRIS• Resolved employee requests through effective communication, critical thinking and research of pertinent data

• Managed relationships with 20+ vendors serving as a liaison for key stakeholders to resolve operational issues• Analyzed bids and operational data to advocate for improved pest control service plans at 97 healthcare centers

• Maintained records and managed 5 complex member projects targeting over 3,300 units within 7 regions• Collaborated with data analytics to support accurate analyses, reporting, and operations of member projects• Monitored and counseled 19 vendors on compliance with company standards and government requirements• Established standardized policies and procedures to improve monthly invoice processing by 5% consistently

• Provided training to new and existing employees on all operational, customer service and sales procedures• Conducted pricing verification and implementation of store signage and markdowns

Operations Manager • Screened candidates’ and conducted initial interviews• Scheduled, implemented and tracked training for new as well as existing supervisors and associates• Maintained scheduling, punch edits, incident reporting and files for over 35 employeesArea Supervisor of Home Goods/Apparel• Evaluated employees and delegated specific duties to optimize store performance• Coordinated breaks to comply with employment regulations

• Assisted in social media marketing, data entry and event planning for 8 grand openings of small businesses• Attended small business and networking meetings held by local organizations such as Savannah Area Chamber of Commerce, Small Business Chamber of Savannah and Buy Local Savannah