Destiny Carter Email & Phone Number

• Stores documents and distributes documented materials to intended recipients while meeting strict time constraints.
• Research, Archive, retrieve, and distribute filed documents upon the participant’s request.
• Organizes documents according to classification categories.
• Follows all data program techniques and procedures to maintain data entry requirements and ensure quality assurance with all completed work.
• Utilizes programs such as Salesforce, Service NOW, eFullfillment, and Amazon Workspace to complete all daily tasks and assignments.
• Adhere to all confidentiality rules and policies.

• Provided education on TSP forms.
• Processed account transactions such as Withdrawals, Loans, Investment Transfers, Reallocations, Beneficiary Designation, etc.
• Assisted with account setup and account maintenance.
• Processed to assist with IRS guidelines.
• Followed Federal regulations regarding participant’s Thrift Savings Plan.
• Reviewed and accessed applications, case processing, performed financial evaluations, and created and edited case notes.

Fairfax, Virginia, United States

• Provided in-depth education on the One-time Federal Student Loan Debt Relief plan provided by the Biden-Harris Administration.
• Assisted customers with the online application submission process.
• Responded to inbound calls from customers along with redirecting them to their loan servicer to receive additional information and support.
• Listened to customers' questions and concerns and provide answers or responses related to Federal Student Aid and Student Loan Forgiveness.
• Utilized industry-required systems such as Salesforce, NICE CXone, Jabber, and Cisco.

Nashville, Tennessee, United States

• Explains departmental policies, procedures, rules, and regulations to customers to ensure comprehension of programs provided by the state of Tennessee such as Temporary Assistance for Needy Families (TANF): Family.
• Review and access Initial/Recertification applications, case processing, performs financial evaluations, creates and edits case notes, utilizes templates and other required information sources from DHS to determine.
• Provides substantial customer service and care by providing frontline support to callers, respectfully listening and responding via call center, using Amazon Connect (AWS) and Service Now (SNOW) as assigned by.
• Attends to the needs of DHS customers by providing available resources, researching, and attempting to resolve complaints or client concerns regarding the state’s programs or policies.
• Utilizes industry required systems provided by the state of Tennessee such as FARAS and Tennessee Child Care Management System (TCCMS) FARAS is an online system that is utilized by DHS to process cases. It uses.

District Of Columbia, United States

• Handles deliverable and undeliverable mail in accordance with established procedures.
• Delivers and collects mail along a prescribed route, on foot or by vehicle, on a regular schedule.
• Delivers and collects charges on customs, postage-due, and C.O.D. mail matters, as well as obtaining receipts for registered and certain insured mail.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.

Bachelor Of Business Administration - Bba

Associate Of Arts - Aa