Destiny Carter Email & Phone Number

• Stores documents and distributes documented materials to intended recipients while meeting strict time constraints.• Research, Archive, retrieve, and distribute filed documents upon the participant’s request.• Organizes documents according to classification categories. • Follows all data program techniques and procedures to maintain data entry requirements and ensure quality assurance with all completed work.• Utilizes programs such as Salesforce, Service NOW, eFullfillment, and Amazon Workspace to complete all daily tasks and assignments.• Adhere to all confidentiality rules and policies.• Maintains active security clearance.

• Provided education on TSP forms.• Processed account transactions such as Withdrawals, Loans, Investment Transfers, Reallocations, Beneficiary Designation, etc. • Assisted with account setup and account maintenance.• Processed to assist with IRS guidelines.• Followed Federal regulations regarding participant’s Thrift Savings Plan.• Reviewed and accessed applications, case processing, performed financial evaluations, and created and edited case notes.• Utilizes industry-required systems such as Salesforce, NICE CXone, and Converge.• Maintained active security clearance.

Fairfax, Virginia, United States

• Provided in-depth education on the One-time Federal Student Loan Debt Relief plan provided by the Biden-Harris Administration.• Assisted customers with the online application submission process.• Responded to inbound calls from customers along with redirecting them to their loan servicer to receive additional information and support.• Listened to customers' questions and concerns and provide answers or responses related to Federal Student Aid and Student Loan Forgiveness.• Utilized industry-required systems such as Salesforce, NICE CXone, Jabber, and Cisco.

Nashville, Tennessee, United States

• Explains departmental policies, procedures, rules, and regulations to customers to ensure comprehension of programs provided by the state of Tennessee such as Temporary Assistance for Needy Families (TANF): Family First, Child Care Payment Assistance: Smart Steps and the Child Care Certificate Program, Teen Parent Program, Medical Assistance, and Supplemental Nutrition Assistance Program (SNAP). • Review and access Initial/Recertification applications, case processing, performs financial evaluations, creates and edits case notes, utilizes templates and other required information sources from DHS to determine eligibility for state-provided programs.• Provides substantial customer service and care by providing frontline support to callers, respectfully listening and responding via call center, using Amazon Connect (AWS) and Service Now (SNOW) as assigned by supervisor. Generates inquiries and notify callers via email in relation to available resources or information in reference to the applicant’s case.• Attends to the needs of DHS customers by providing available resources, researching, and attempting to resolve complaints or client concerns regarding the state’s programs or policies.• Utilizes industry required systems provided by the state of Tennessee such as FARAS and Tennessee Child Care Management System (TCCMS) FARAS is an online system that is utilized by DHS to process cases. It uses Document Imaging Management Systems such as Lexmark MFP to allow caseworkers and authorized users easy access to navigate through all documents/verifications that are successfully submitted by applicants to better assist them with their application process. TCCMS is a case management system DHS uses to document case notes pertaining to an applicant’s case history, which may include security-sensitive information (SSI), previous/current enrollments, assigned caseworkers as well as notices that are generated by the state to determine the applicant’s eligibility.

District Of Columbia, United States

• Handles deliverable and undeliverable mail in accordance with established procedures.• Delivers and collects mail along a prescribed route, on foot or by vehicle, on a regular schedule.• Delivers and collects charges on customs, postage-due, and C.O.D. mail matters, as well as obtaining receipts for registered and certain insured mail.• Juggled multiple projects and tasks to ensure high quality and timely delivery.

Bachelor Of Business Administration - Bba

Associate Of Arts - Aa