Destiny Maurice Email & Phone Number

County Dublin, Ireland

London Area, United Kingdom

London, England, United Kingdom

• Drafting employment contracts and cover letters
• Collaborated with HR team members on special projects to enhance employee engagement and satisfaction.
• Onobarded over 200 candidates
• Scheduled meetings via Microsoft Teams with globally dispersed team members to address issues and provide assistance.
• Conducted monthly audits to monitor HR processes and ensure adherence to standards.
• Maintained an accurate candidate tracker in Excel, updating it regularly.

London, England, United Kingdom

• Process guest check-ins and check-outs efficiently, minimizing wait times and enhancing overall guest satisfaction.
• Utilise hotel management software to accurately record guest information, room assignments, and payment details.
• Respond promptly to guest inquiries and requests, resolving issues or escalating them to the appropriate department as needed.
• Achieve a customer satisfaction rating of over 90% through attentive service and personalized assistance.
• Handle cash and credit card transactions accurately, maintaining a balanced cash drawer at the end of each shift.
• Upsell hotel amenities and services to guests, resulting in a 20% increase in revenue per guest stay.

London, England, United Kingdom

• Achieved a guest satisfaction rating of 95% or above based on post-stay surveys.
• Efficiently handled guest check-in and check-out processes, minimizing wait times and ensuring a seamless experience.
• Reduced average check-in time by 20% through streamlining procedures and utilizing technology.
• Contributed to maintaining a hotel occupancy rate of over 85% during peak seasons.
• Addressed guest complaints and concerns professionally, resolving issues to the satisfaction of all parties involved.
• Successfully resolved over 90% of guest complaints on the spot, minimizing negative online reviews.

London Area, United Kingdom

• Handled and processed booking inquiries via calls, emails, and online (e.g., manage inquiries from travel agencies and direct guests).
• Input and update reservation details accurately in the system (e.g., entering guest preferences and special requests).
• Resolve booking issues promptly (e.g., addressing overbooking situations or date changes).
• Coordinate with Front Office, HR and Housekeeping for guest preferences (e.g., ensuring rooms are prepared for early check-ins or specific bedding requests).
• Support sales and marketing campaigns (e.g., implementing special promotions or discounts).
• Maintain records of bookings, cancellations, and modifications (e.g., tracking changes in reservation dates).