Customer Success Manager Ii
Current- Managed corporate client portfolio, serving as the primary point of contact for account management and project oversight.
- Developed and implemented strategic account plans and marketing strategies, leveraging project management methodologies.
- Directed project management initiatives: planning, resource allocation, risk assessment, and execution.
- Conducted business reviews, analyzed performance metrics, addressed challenges, and identified growth opportunities.
- Provided… Show more
- Provided insights for product enhancements and service improvements based on data analysis, KPI tracking, and SLA compliance.