Turnkey event management and production, for clients such as the NFL and MLB, coordinating with venues, personnel, vendors & independent contractors for multi-day events with attendance reaching 100,000+, including work on six Super Bowls and the 2020 MLB ALDS & ALCS Postseason bubblesInstrumental member in development, training and enforcement of COVID-19 protocols and new event staffing and janitorial-related needs for Super Bowl LV, the 1st mega-event post-pandemic; developed Fan Safety Manager team for the 2021 Super Bowl Experience and 2021 Draft ExperienceProven leader during fast-paced, high pressure event operations from planning to executionCreation, management, analysis and reconciliation for multi-million dollar event budgets

Led staffing teams and event staff coordination, including budget forecasting, agency selection, training, allocation, meals & uniforms for workforces ranging from 30-1,500 membersResearch and implement creative technology solutions for clients, as well as internal company operations Collaborate with Creative department in developing, copy editing & producing full operational graphics packages

Responsible for meticulous event documentation needs such as invoicing, quotes, timelines, vendor database maintenance, RFP writing, comps & bidding contractsEvent travel coordination, including hotel room blocks, rooming lists, transportation, itineraries, & expense reports

MAY 2018 - SEP 2018, Assistant Event Coordinator, Green Bay Packers 100 Seasons Fan Experience-A 4-day event in conjunction with training camp, celebrating the team's 100th season-Communicated with event vendors and various operational needsJAN 2018 - MAR 2018, Operations Manager, SB LII--Fan Mobile Pass (FMP) Zone Manager for the Super Bowl LII Experience (Minneapolis) and NFL Combine Experience (Indianapolis) events-Supervised a team of Area Managers to ensure efficient operation of registration desks and technological devices/scanners throughout convention centers-Conducted customer service resolution strategies, controlled traffic flow via arranging stanchions and bike racks, participated in load-in/load-out operations and logistics for 100,000+ attendee eventsJAN 2017 - FEB 2017, Area Manager, SB LI -Trained staff/volunteers each shift in FMP troubleshooting and FAQs by creating and implementing an infographic desk guide to streamline training

Trained in alcohol service, serving protocol, event load in/load out & run of show timeline managementDelegated staff assignments based on skillsets, event troubleshooting & compiled post-event AARs

Provided exceptional customer service to high-profile clientele from intimate lunches to 1,000+ seated dinners at special event venues, businesses and residences such as Texas Children’s and Memorial Hermann hospital systems, the University of Houston, and various luxury brands

Supervised registration, placement, equipment inventory, training and hospitality needs for 300+ volunteers during the Amateur Athletic Union (AAU) Junior Olympics—involving 15,000+ athletes competing in 17 sports across five venuesParticipated in operational elements including set-up, break-down and set changes at George R. Brown Convention Center Built elements of the event’s mobile application using TripBuilder Media to communicate event schedule/promote sponsors

Maintained accounts for amateur and professional athletes, including registration, invoicing and generating new leadsCoordinated monthly staff events and oversaw meeting spaces between four organizations including the Houston Dynamo/Dash (MLS/WMLS)Trained and created procedures for on-boarding new consultants using Microsoft Office, Mindbody and Salesforce CRMManaged facility maintenance, orders, deposits, staff schedule and merchandise inventory

Learned the value of the guest experience and art of providing attentive service by anticipating needs working at Hampton Inn Tuscaloosa, consistently ranked in the Top 50 of all brand locations

Prepared 85 suites for game days at Bryant-Denny Stadium; directly managed 6+ suites on game days and trained new hires