Destiny O. Email & Phone Number

Seattle, Washington, United States

Santa Clara County, California, United States

• Handle patient inquiries, complaints, and requests with professionalism and empathy, providing timely and appropriate resolutions
• Coordinate with healthcare providers and staff to ensure efficient patient flow and minimize wait times.
• Create and maintain patient records in electronic health record systems, ensuring all information is up-to-date and properly documented.
• Collect and verify patient demographic and insurance information, ensuring accuracy and compliance with established guidelines.
• Participate in training programs and stay updated on industry regulations and best practices to ensure compliance and quality service delivery.

San Jose, California, United States

Santa Clara County, California, United States

• Coordinated efforts with onsite personnel, including field clinical and non-clinical staff from Santa Clara County and Heluna Health.
• Performed tasks generally associated with vaccination
• Through outreach activities, locate designated populations and provide them with COVID-19 educational materials and referrals to vaccination sites.
• Assisted in the collection and distribution of supplies and other materials within the assigned site.
• Assisted clinical staff in asking screening questions and entering data into various web-based systems or hand written paper/forms as needed.
• Collected data through field documentation and other methods to identify specific needs of the designated population.

Everett, Washington, United States

• Interviewed clients diagnosed with or potentially exposed to COVID
• Communicated with contacts in a professional and empathetic manner
• Collected and record information on symptoms into a collection system
• Provided contacts with approved information about quarantine procedures, and if appropriate, refer them to testing according to protocol
• Followed a script and investigation worksheet
• Completed case reports, epidemiologic report forms and other required reporting

Greater Seattle Area

• Floated between two transitional care units (East 1 & East 2B)
• COVID-19 Recovery Unit
• E3 Long Term Care Unit
• Documented actions by completing forms, reports, logs and records
• Updated Nurses & Supervisors about any changes in the patients
• Trained new certified nursing assistants

Master Of Healthcare Administration

Bachelor Of Arts - Ba, Health Studies

Activities and Societies: Study Abroad Ambassador, Khmer student association, Community Emergency Response Team (CERT)Minor in Health.

High School Diploma