Destiny Patterson Email and Phone Number

Interpret and improve forecasting models using data collection, data analysis, and statistical tools.Assist in managing our workforce management systems, reporting tools, and recommend solutions to maintain exceptional service to our business partners. Produce reporting that will enhance operational insight, increase business results, and track the business value of workforce management.Provide recommendations for improved performance within the workforce management team and supported workgroups.Set and adjust schedules to maintain optimal coverage and service levels. Worked with management to develop strategic and tactical plans to meet different requirements.

Handle complaints, provide appropriate solutions and alternatives within the time limit.Provide accurate, valid, and complete information by using the correct methods and tools.Keep records of customer interactions, process customer accounts, and file documents.Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions, and implementing best solutions.Recommended solutions to complex situations through research and critical thinking and escalated customers to supervisors for enhanced support.