Client Progress Monitoring: Systematically track and assess clients' progress towards permanent housing, utilizing comprehensive case management techniques to ensure tailored support and effective goal achievement.Documentation Management: Review and organization of necessary documentation for housing applications, ensuring accuracy and completeness for timely submission of housing packets.

Conducted detailed analysis / reconciliation of asset positions, identified discrepancies, and implemented corrective actions - To maintain data integrity and optimize asset performance.Coordinated and executed asset servicing processes, including income processing - To support portfolio management and client satisfaction.Documented and monitored cash flows - Ensuring precise recording and reporting of all transactions, while maintaining compliance. Collaborated with… Show more Conducted detailed analysis / reconciliation of asset positions, identified discrepancies, and implemented corrective actions - To maintain data integrity and optimize asset performance.Coordinated and executed asset servicing processes, including income processing - To support portfolio management and client satisfaction.Documented and monitored cash flows - Ensuring precise recording and reporting of all transactions, while maintaining compliance. Collaborated with cross-functional teams and external stakeholders to address client inquiries. Show less

Conducted investigations by analyzing transaction patterns, customer profiles, identifying, and reporting suspicious activities - In compliance with regulatory requirements.Utilized analytical tools to perform due diligence and Know Your Customer processes - mitigating financial crime risks.Conducted extensive background checks on new and existing clients - Leveraging screening tools to identify potential risks.Prepared and submitted Suspicious Activity Reports (SARs) -… Show more Conducted investigations by analyzing transaction patterns, customer profiles, identifying, and reporting suspicious activities - In compliance with regulatory requirements.Utilized analytical tools to perform due diligence and Know Your Customer processes - mitigating financial crime risks.Conducted extensive background checks on new and existing clients - Leveraging screening tools to identify potential risks.Prepared and submitted Suspicious Activity Reports (SARs) - Documenting findings from investigations and ensuring timely reporting to regulatory authorities. Show less

Provided exceptional customer service by addressing and resolving video service issues promptly - Ensuring high levels of customer satisfaction and retention.Diagnosed and troubleshot complex technical problems with video equipment and services, utilizing advanced diagnostic tools - To restore functionality efficiently.Leveraged technology to perform repairs and upgrades on video systems - Continuously enhancing service quality and operational performance.

Investigated and resolved customer disputes and chargebacks - To protect customer accounts and company assets.Conducted in-depth fraud analysis to detect and prevent fraudulent activities - To safeguard against financial losses and enhance security protocols.Consistently exceeded both team / individual quotas - Contributing to the overall success and security of the organization.

Provided guidance and support to peers through one-on-one mentoring sessions - Fostering personal development and encouraging positive behavioral changes.Organized and led group activities and workshops focused on skill-building, leadership, and teamwork - Enhancing the social and academic growth of youth participants.Acted as a role model and resource for peers, offering advice on academic challenges, career planning, and personal issues - Contributing to a supportive and… Show more Provided guidance and support to peers through one-on-one mentoring sessions - Fostering personal development and encouraging positive behavioral changes.Organized and led group activities and workshops focused on skill-building, leadership, and teamwork - Enhancing the social and academic growth of youth participants.Acted as a role model and resource for peers, offering advice on academic challenges, career planning, and personal issues - Contributing to a supportive and empowering community environment. Show less

Managed administrative tasks including scheduling appointments, coordinating meetings, and organizing files - Ensuring efficient office operations and timely completion of tasks.Assisted with document preparation, data entry, and report generation using Microsoft Office Suite - Contributing to accurate record-keeping and streamlined workflow processes.