Destiny Thibodaux Email & Phone Number

Austin, Texas, United States

- Led a team of five Inside sales representatives in meeting monthly quotas and exceeding sales targets- Personally meet and exceed sales quotas while managing team performance- Train and develop new Inside and Outside sales hires - Handle escalated customer service issues to ensure customer satisfaction- Collaborate with cross-functional teams to improve internal processes and increase efficiency- Experienced in using Netsuite for order management, customer service, and… Show more - Led a team of five Inside sales representatives in meeting monthly quotas and exceeding sales targets- Personally meet and exceed sales quotas while managing team performance- Train and develop new Inside and Outside sales hires - Handle escalated customer service issues to ensure customer satisfaction- Collaborate with cross-functional teams to improve internal processes and increase efficiency- Experienced in using Netsuite for order management, customer service, and reporting- Proficient in and led the company in implementing Project Management tools across the company - Strong leadership and management skills with the ability to motivate and coach a team toward exceeding sales targets- Document company procedure and SOP throughout multiple departments- Exceptional customer service and problem-solving skills- Strong communication and interpersonal skills- Ability to manage multiple priorities and work in a fast-paced environment Show less

Austin, Texas, United States

Remote

- Provided technical support to customers over the phone, conducting troubleshooting steps to test the efficiency of their solar energy systems- Maintained ongoing communication with customers until their concerns were fully resolved- Educated customers on solar energy and the benefits of Tesla's products- Reviewed Solar Purchase Agreements and assisted with contract reassignments- Scheduled service appointments for technicians to address unsuccessful troubleshooting, system… Show more - Provided technical support to customers over the phone, conducting troubleshooting steps to test the efficiency of their solar energy systems- Maintained ongoing communication with customers until their concerns were fully resolved- Educated customers on solar energy and the benefits of Tesla's products- Reviewed Solar Purchase Agreements and assisted with contract reassignments- Scheduled service appointments for technicians to address unsuccessful troubleshooting, system damage, or routine maintenance- Collaborated effectively with multiple departments within the company to ensure timely and accurate resolution of customer issues- Utilized multiple programs to manage system performance while on the phone with customers, updating notes and documentation as needed. Show less

Austin, Texas Metropolitan Area

Austin, Texas Metropolitan Area

- Provide direct assistance to the Office Manager.- Answer and direct phone calls to the appropriate person/department.- Assist the Accounting Department in special projects related to AP.- File and distribute all incoming mail daily.- Maintain inventory and order supplies accordingly.- Maintain certificates of insurance within Viewpoint software - a Construction Accounting & Project Management tool.- Scan, copy, print, and laminate essential documents for office and… Show more - Provide direct assistance to the Office Manager.- Answer and direct phone calls to the appropriate person/department.- Assist the Accounting Department in special projects related to AP.- File and distribute all incoming mail daily.- Maintain inventory and order supplies accordingly.- Maintain certificates of insurance within Viewpoint software - a Construction Accounting & Project Management tool.- Scan, copy, print, and laminate essential documents for office and field workers.- Schedule executive and employee meetings Show less

Austin, Texas Metropolitan Area

Provided troubleshooting and technical support to Ring customers over the phone; 25+ tickets completed dailyAssisted customers with network, connectivity, hardware, and other various technical support issuesInformed customers of in-depth product specifications and benefits in terms they can understandSuccessfully resolved billing disputes via live chats, email channels, and over the phoneConsistently met and exceeded expectations; Maximizing revenue opportunities by selling… Show more Provided troubleshooting and technical support to Ring customers over the phone; 25+ tickets completed dailyAssisted customers with network, connectivity, hardware, and other various technical support issuesInformed customers of in-depth product specifications and benefits in terms they can understandSuccessfully resolved billing disputes via live chats, email channels, and over the phoneConsistently met and exceeded expectations; Maximizing revenue opportunities by selling additional or upgraded services and obtaining customer referralsMaintained accurate transaction and correspondence reports in several internal databases while assisting customers Show less

College Station-Bryan Area

Answered all incoming phone calls and directed them to the correct department as necessaryScheduled and coordinated appointments for customers in the service and sales departmentsAnswered customer inquiries and successfully resolved any issues or complaints over the phone and in-personTracked incoming and outgoing license plates, packages, and new incoming vehicles in internal databasesFormatted, verified, and filed documents as requestedMade copies and scanned documents

Houston, Texas, United States

Completed outbound phone calls to homeowners and coordinated FEMA repairs following natural disastersSuccessfully formed relationships with homeowners over the phone; Answered all customer inquiries and resolved any complaints or issuesEnsured assigned customer houses have appropriate repairs completed in compliance with FEMA standardsPerformed numerous quality control checks on repairs and accurately updated progress logs to reflect project statusRanked among the top three… Show more Completed outbound phone calls to homeowners and coordinated FEMA repairs following natural disastersSuccessfully formed relationships with homeowners over the phone; Answered all customer inquiries and resolved any complaints or issuesEnsured assigned customer houses have appropriate repairs completed in compliance with FEMA standardsPerformed numerous quality control checks on repairs and accurately updated progress logs to reflect project statusRanked among the top three employees with a 95% success rate of no incomplete homesCoordinated billing and logistics for repairs including updating and tracking subcontractors’ activities Show less

College Station-Bryan Area

Completed outbound phone calls to incoming internet and phone sales leads to schedule appointmentsSuccessfully completed national car sales over the phone and via email; 20+ sales each monthTrained and mentored new employees on company policies and effective sales techniquesConsistently met and exceeded sales goals and company expectationsMaintained accurate transaction records and successfully coordinated inventory managementProvided exceptional customer service while… Show more Completed outbound phone calls to incoming internet and phone sales leads to schedule appointmentsSuccessfully completed national car sales over the phone and via email; 20+ sales each monthTrained and mentored new employees on company policies and effective sales techniquesConsistently met and exceeded sales goals and company expectationsMaintained accurate transaction records and successfully coordinated inventory managementProvided exceptional customer service while driving sales revenue Show less

Surgical Technology

Activities and Societies: Completed 2 semesters of Surgical Technology program. Left program to pursue employment opportunities.

High School Diploma