Primarily provided attentive care and supervision for canine guests, as well as helped boarding supervisors with feeding, and ensuring the well-being of overnight guests. Additionally, proficient in reception duties, ensuring efficient customer service and smooth operations. Engaged in personal one-on-one sessions with dogs and cats, fostering individualized attention and care to meet their unique needs and ensure a positive experience.  Prioritized the overall well-being of the animals by maintaining a clean and organized facility, contributing to a safe and enjoyable atmosphere for both the pets and their owners.  Focused on maintaining a hygienic and comfortable environment, adhering to legal standards.  Delegated daily tasks with team members to maintain the play areas and personal suites.  Attended to boarding rooms by sanitizing and preparing them for the arrival of new guests after a dog has completed their stay.

Managed 5 – 9 associates daily ensuring deliverables and tasks are met and exceeded throughout the day. Adhered to the company standards and training to make sure all guests were taken care of, and other hospitality duties were completed. Followed all health and safety state and national regulations and provided continuous training to current staff. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest. Trained and supervised staff on preparing, handling, and delivering food and beverage, while handling money and navigating company POS and cashier. Handled customer and associate issues professionally, resolving issues thoroughly through diplomaticacknowledgement and commitment to service. Responsible for interviewing, onboarding, and 30/60/90 day scheduled training follow up and check in. Collaborated with management and staff to drive sales during low volume periods each day and keeping motivation high.

Responsible for the interior and exterior appearance of the designated commercial retail space during my shift. Worked on a team to provide back-end support and maintain the storefront displays and merchandise. Our team was also tasked with the set up and take down of all private and corporate events hosted. Collaborated with team to detail commercial spaces in a timely manner. Reported any damage, maintenance issues, safety concerns, and potential hazards to management. Dusted and polished furniture, fixtures, and other items. Completed inventory of low items in all common spaces and employee break room. Collected and removed trash, recycling, and pieces of debris from the property. Vacuumed, mopped, and swept all floors, minding the correct chemicals for each floor type.