Desislava Todorova Email and Phone Number

Performing contract analysis to determine contractual obligations, audit requirements deliverables and milestones for new accountsReading and analyzing contracts, creating risk profiling over potential risksIdentifying compliance gaps against contract terms and collaborating with various internal stakeholders to track action itemsConducting contract compliance reviews and audits of all contractual aspects (Account Management, Delivery, Finance, WFM, T&Q, etc.)

Coordinating and monitoring the identification of the incoming paymentsConsulting and managing the financial teamPreparing and submitting reports to the accounting department when necessaryMonitoring progress and providing regular reports to the management for all assigned team membersLeading and managing the on-boarding process for the new startersTaking ownership of complex casesDeveloping documents and implementing standard operating procedures and customer service guidelines

Preparing, reviewing and submitting claims and requests to airlines Developing documents and implementing standard operating procedures and customer service guidelines

Creating documentsExtracting information from registrations, applications and executing contractsCommunicating with clients and institutionsTaking messages and dealing with inquiriesEnsuring data is backed up at the end of every working day Working with specialized legal software for PEAsGeneral Administrative duties