- Handles inbound & outbound calls regarding Technical Support for Zota Payment Services.- Effectively provides assistance to merchants having issues with POS system’s hardware/software through step-by-step instructions.- Take part in the onboarding process, support merchants setup system and provide training to POS software. - Build, update & test credit card terminals’ software.- Assist other departments to ensure the best-possible customer experience.

Conducted market research and competitive research to form a business plan & sales strategies. Which helped the company gain an average revenue of $1200 per week from zero, just in 3 months.Handled all inbound/outbound phone calls, messages & emails professionally, and addressed all customer inquiries adequately in a timely fashion. Achieved a remarkable successful sales close rate of 80% and a customer satisfaction rating of 98%.Took extra responsibilities for customer success and administrative tasks to ensure the best possible customer experience.Built and managed the company's online presence (Facebook, Instagram & website).https://www.facebook.com/coursetutoronline.us/Wrote & designed all content.https://www.instagram.com/coursetutoronline/Wrote & designed all content.https://www.coursetutoronline.comWrote all website content, designed & built website using Wordpress.

Processed 50 - 150 orders per day & arrange shipments timely.Created a Spreadsheet solution to keep track of daily orders & shipments that greatly reduced return-rate due to packaging wrong items (from 10% down to 2%) and improved inventory management.Help reduced number of daily return orders & provided excellent customer satisfaction.

Worked directly with clients on behalf of the company to understand clients' needs and close sales.Planned & executed computer hardware projects professionally.Addressed customer service inquiries in a timely fashion, ensuring excellent customer satisfaction.

Successfully applied sales techniques that I learned through reading a lot of books and online resources.Increased store conversion rate by 20% and all my sales always have at least 1 cross-sale item.Helped the store achieve sales goals by rearranging products accordingly to the ongoing promotion.