Sandeep Deswal Email & Phone Number

A highly-motivated Solution Architect and Business Analyst with over 16 years of experience in Enterprise Service Management (ESM) and ITSM processes in ServiceNow. Responsible for team management, project management, requirement elicitation, creation of BRD/FRD/User Stories, Stakeholder management, Risk management, Transitions and Driving Process Improvements. Good knowledge of standard PM routines, all phases of SDLC, STLC and agile ceremonies.• Requirements Gathering and scope definition through client interactions, Gap Analysis, BRD creation, Impact and Data Analysis and mapping them to Requirements traceability matrix and Root Cause Analysis using “5 Why” technique at the end.• Plan and facilitate requirements-gathering sessions with clients and develop requirements for an enterprise on ServiceNow platform.• Create Data flow diagrams, User stories, BRD, FRD, SRS and User Manual, coordinate/conduct “show and tell” sessions.• Perform analysis on the requirements (and change requests) against coding system (or structure) and work with the client to scope out Requirements that can or cannot be implemented.• Use agile methodologies to write epics and user stories to create a product backlog for Scrum team.• Lead the weekly huddles, daily scrums, triage calls with the onshore and offshore teams.• Assist Pre Sales with responding to RFPs, providing implementation efforts.• Explore and build accelerators on ServiceNow OOB offerings.• Effort estimation, Resource Management, Risk Management, Stakeholder Management and deployment support.• Managing a team of 8-15 people,• Publish project metrics such as schedule, effort, milestone dates, forecast, defect density etc..• Prepare SOW and create WBS for each phase of the implementation.

Listed skills include Test Planning, Sdlc, Testing, User Acceptance Testing, and 18 others.

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  Kurukshetra University

  Electronics And Communication Engineering