As an Operations Specialist on the Benefits team, I manage the operations for the Education Benefits program, collaborating closely with employees, payroll, and project managers to ensure seamless operations. I also help lead onboarding training, schedule sessions, and develop resources like canned responses, interactive PDFs, and calendars to empower new team members to find information independently. This approach allows us to use meetings for more specific questions and specialized… Show more As an Operations Specialist on the Benefits team, I manage the operations for the Education Benefits program, collaborating closely with employees, payroll, and project managers to ensure seamless operations. I also help lead onboarding training, schedule sessions, and develop resources like canned responses, interactive PDFs, and calendars to empower new team members to find information independently. This approach allows us to use meetings for more specific questions and specialized projects.💡 Key Projects:• Recognized trends in the types of cases our team received and created Knowledge Articles to address these inquiries, reducing the number of cases• Pitched and secured approval for a change to one of our Perk programs to make it more equitable, including pulling reports to analyze case volume and providing a detailed spreadsheet on the budgetary impacts to assist program managers in making informed decisions• Collaborated with a tiger team to shift tasks from Google Sheets to Smartsheets, automating many processes• Created a Payroll Calendar that highlights key payroll dates and deadlines for all of HR Ops to use• Created an Excel calculator to determine the percentage-based conversion method for stipends granted to employees relocating internationally Show less

• Interim: Dec 2022 - Aug 2023• Full-time: Aug 2023 - Oct 2023In my role as an HR Operations Specialist at LinkedIn, I demonstrated exceptional customer service skills by managing day-to-day HR queries and supporting the Hire to Retire lifecycle, including key moments that matter. I resolved cases related to Benefits & Perks, Accommodations, Data Management, Position Management, Work Relocations, and Offboarding. I managed HR operations, maintained data integrity, ensured legal… Show more • Interim: Dec 2022 - Aug 2023• Full-time: Aug 2023 - Oct 2023In my role as an HR Operations Specialist at LinkedIn, I demonstrated exceptional customer service skills by managing day-to-day HR queries and supporting the Hire to Retire lifecycle, including key moments that matter. I resolved cases related to Benefits & Perks, Accommodations, Data Management, Position Management, Work Relocations, and Offboarding. I managed HR operations, maintained data integrity, ensured legal compliance, collaborated on HR program initatives, and trained teammates, providing high-quality service and timely ticket resolution.💡 Key Projects:• Created and updated Standard Operating Procedures (SOPs)• Developed a SharePoint site to keep the team organized and enhance our self-service strategy• Created TextExpander shortcuts to facilitate responding to cases and expedite my response time• Created Knowledge Articles that employees can use to access information they need, leading to a reduction in the volume of cases directed to our team Show less

I started on the newly formed Flex Team, composed of eight recruiters and two coordinators, providing recruitment support across various business lines including LinkedIn Talent Solutions, LinkedIn Sales Solutions, LinkedIn Marketing Solutions, Global Operations, Member Success, and Corporate Functions. In my first ten months, I scheduled 1,681 global interviews and contributed to fostering a positive work environment through the Culture Committee, creating onboarding resources, and conducting… Show more I started on the newly formed Flex Team, composed of eight recruiters and two coordinators, providing recruitment support across various business lines including LinkedIn Talent Solutions, LinkedIn Sales Solutions, LinkedIn Marketing Solutions, Global Operations, Member Success, and Corporate Functions. In my first ten months, I scheduled 1,681 global interviews and contributed to fostering a positive work environment through the Culture Committee, creating onboarding resources, and conducting a "Tips & Tricks" session for onboarding recruiting coordinators. Additionally, I led several design projects, including revamping five Talent Acquisition SharePoint sites to facilitate recruiting operations. Utilizing design software like Photoshop and Canva, I created visually engaging documents that enhanced communication for team-building, onboarding, and reporting. To optimize efficiency, I developed TextExpander shortcuts with Java to extract candidate information from commonly used apps like Outlook, SmartRecruiters, and Zoom, reducing response time while ensuring personalized interactions between the recruiting coordinators, recruiters, interviewers and candidates.💡 Key Projects:• Created 5 SharePoint sites to improve user experience and aid recruiting operations for our Sales, Corporate Functions, and Exec teams• Designed candidate trackers to help recruiting coordinators organize scheduled interviews, ensuring privacy settings and password encryption to maintain candidate confidentiality• Utilized Photoshop and Canva to create visually engaging documents for team-building, onboarding, and reporting• Developed TextExpander shortcuts to streamline candidate information extraction, reducing response time• Identified bottleneck issues with our ATS, gathered feedback from other Recruiting Coordinator teams, and collaborated with the ATS program manager to implement changes that improved the interview coordination experience for both users and candidates Show less

Through Workforce Logiq, I joined LinkedIn as a skill-based hire.