Detlev Jonentz Email & Phone Number

Galashiels, Scotland, United Kingdom

Providing a comprehensive housing and tenancy management services within a defined geographical area (100 properties), including the management of rent and service charge payments and arrears; voids and lettings; tenancy management, including nuisance and anti-social behaviour.To provide additional tenancy sustainment support to designated customers, supporting case Officers / Housing support officers. Responsible for ensuring high quality, well run estates through the assessment of need of individuals, properties and neighbourhoods, followed by the development of solutions which range from prescribed processes to self-developed initiatives. Delivering high quality landlord services to build stable communities by sustaining tenancies and engaging with customers and partners to improve our estates and local areas

Galashiels, Scotland, United Kingdom

part of the benefits assessment and advice team specifically making decisions on applications for financially based welfare and support funds Administering funds and grants including the Scottish Welfare Fund, Self-Isolation Support Grants, Discretionary Housing Payments, Educational Benefits, etc. in line with legislation, guidance and regulations. Dealing with first point of contact enquiries and dealing with referred enquiries from Customer Advice and Support Service Advisors or other Council staff or third party agencies

Berwick-Upon-Tweed, England, United Kingdom

Galashiels, Scotland, United Kingdom

Responsible for the running of the branch, ensuring the delivery of world-class customer experience, leading the team in delivering the key objectives set. The store is always in the top ten performing stores. The store leads the way for Customer service performance coming top in the company, and delivering high results on overall dashboard performance, Lowest stock loss in entire company, lowest sim card losses in company, and top 5% of company for sales versus targets. In addition to my role I also have an area catalyst role in which I manage compliance, training completions, and control of stock for 17 stores in the region.I was awarded Store Leader of the year for 2011.Devised and developed a Store team KPI tracker which was rolled out to the entire Division 1 team, consisting of Scotland, Ireland, Manchester and Yorkshire areas

Galashiels

Assisting the Branch manager in running the branch, world-class customer experience through the sales team, monitoring sales and customer service performances. Effective management, motivation and development of team members to achieve and improve business KPIs including sales targets, store standards using the O2 Online Display system, compliance and customer experience measures. During my time with O2 I have achieved a high standard of Audit compliance, having brought the store up to a 4 star audit from a 2 star audit within 6 months and this has been maintained. Continually review sales team's performance and look at new ways of motivation and coaching to get the best out of them. As well as my role in store I have been called upon to run the area on a Saturday, to generate participation between all stores and encourage friendly email banters. As well as my role I have taken on area champion roles to encourage and promote new products and services, such as iphone, o2 Joggler, and lately basket value, to improve revenue when selling products and attachments, which has resulted in the area being in the top five attachment rates for the last two quarters running. My store leads the way in this with 57% attachment rate on a target of 28%, other stores in the area average 32%.

Carlisle, United Kingdom

As well as my current role as Accounts Manager, I had responsibility for the running of the Business Centre and in the Managers absence was called upon to adopt the position of Business sales Manager. When I transferred to Carlisle, I was tasked to improve the performance of the Business Centre. Company procedures were re-iterated, Filing system re-introduced, Staff motivation was improved with my influence and experience helping them overcome obstacles. For the first time in over a year the business centre got consistency in performance and made target week in week out, and was one of the top three performing business centres out of 150 stores in the company.

Edinburgh, United Kingdom

As well as my current role as Accounts Manager, I had responsibility for the running of the Business Centre, and was often called upon to adopt the position of Business Sales Manager. During the months of July to September of 2005 I was given control of the Business Centre. I was tasked to improve the performance of the Business Centre, by improving performance indicators. I re-iterated procedures and improved staff motivation whilst achieving a more consistent performance, increased invoice margin to above regional average, increased total sales to target, improved Smart plan financial penetration and improved Business flag conversion to regional average. By improving daily KPI communication, I prompted team discussion of targets, which in turn generated an increase in turnover. I liaised with the store team to get more support for gaining new accounts, whilst also implementing the direction given to me from my management colleagues.

B.A, Combined Studies

Studying Business Management, Marketing, Design, and Economics

Education record

Four Highers: English, History, Art & Design, Craft & Design Two Scotvec Modules, C.S.Y.S Art and Design 5th and 6th Year Certifcate.