Detrick Day Email & Phone Number

Columbus, Oh, Us

Collaborated closely with the Pharmacist to ensure precise labeling and accurate prescription filling, contributing to error-free medication dispensing. Gained hands-on experience in preparing prescriptions under direct Pharmacist supervision, consistently meeting quality standards and patient safety protocols. Demonstrated expertise in effectively utilizing the Framework system for packaging Rx labels, enhancing the efficiency of prescription processing. Played a critical role in emergency preparedness by refilling offsite inventory boxes with life-saving medications, contributing to the safety and well-being of patients. I operated and maintained pharmacy automation equipment, including the AccuFlex® Single Dose Medication Packaging Automation system, which improved efficiency, reduced inventory, and filled various medication packaging types. Also operated the Dosis system, a vital component of our pharmacy automation, which ensured accurate and efficient medication dispensing. The Dosis system streamlined the medication packaging process, enhancing patient safety and reducing medication errors.

Provided excellent customer service through active listening, empathy, and effective communication to ensure a positive customer experience. Worked with confidential customer information while maintaining a high level of accuracy and attention to detail. Resolved customer issues on first call resolution by identifying the root cause of the problem and providing appropriate solutions. Top performer each month during assignment in call handling time, quality assurance, and customer satisfaction ratings. Consistently maintain a professional and courteous demeanor while handling difficult customer interactions. Collaborated with team members to share best practices and provide support when needed.

Provided exceptional customer service by resolving DDA account servicing inquiries and complaints, preventing fraudulent activity, and processing auto loan payments. Informed customers of product catalog inquiries and eligibility requirements, and guided them through web and mobile app-based troubleshooting and navigation. Consistently exceeded performance metrics with a 95% customer satisfaction rate, first call resolution rate of 90%, and under three minute average handle time.

Columbus, Ohio, United States

Led and managed a team of drivers, providing clear route information, scheduling pickups and deliveries, and effectively troubleshooting on-road barriers to ensure timely and safe delivery of goods. Established regular communication with the Amazon station, monitoring current delivery status and proactively addressing potential disruptions to schedules through the use of real-time data and analytics. Utilized routing, mapping, and tracking tools to assign routes to drivers, while conducting regular route evaluations to advise on load capacity and create additional routes as needed. Coordinated with other stations to add additional routes to the workload as needed to meet demand and improve efficiency.

Columbus, Ohio, United States

Educated customers on insurance products and policies through inbound/outbound calls, emails, and provided tailored guidance resulting in first-call resolutions. Guided customers through billing, credit, and premium changes, while maintaining customer confidence and delivering timely and accurate solutions. Analyzed customer policies to identify current status and provide options to keep policies in good standing. Processed inquiries, including policy changes, billing concerns, payments, and online access. Communicated ideas for system improvements and procedure updates to management. Networked with peers and maintained consistent communication to stay informed on system and procedure updates, led team meetings, reported issues, and provided feedback.

Troubleshot web and mobile app issues, including password resets, logins, and policy viewing. Analyzed customer and business profiles to ensure correct policy access and synced maintenance profiles. Adjusted business profiles for account holders and confirmed new user information. Confirmed and advised on Agribusiness website features and user access. Provided password resets and account unlocking for Third-Party website. Networked with peers and maintained communication to stay up-to-date on system and procedure updates.

Columbus, Ohio Area

Educated participants on Morgan Stanley products and services while maintaining exemplary compliance and quality scores. Managed equity compensation plans for employees, providing routine account maintenance and executing transfer requests through DTC processing. Provided tailored guidance on an online platform for trade requests, online statements and summaries, and tax certifications. Headed resolutions for client issues with accounts, maintaining communication with management and clients. Handled inbound and outbound calls, achieving high compliance and quality scores. Completed FINRA licensing for Securities Industry Essentials (SIE).

Columbus, Ohio Area

Educated participants on Morgan Stanley products and services. Provided tailored guidance when providing web navigation assistance. Managed equity compensation plans offered by employers to their employees providing routine account maintenance.

Columbus, Ohio Area

Researched and resolved highly escalated mortgage-related issues for Board of Directors, Executive Management, media partners, regulatory agencies, and legal partners. Conducted research on servicing, modification/loss mitigation, default loans, and originations in various lines of business. Authored executive and media summaries analyzing customers' situations, identifying procedural errors, and recommending final resolutions. Summaries used for making high priority decisions. Prepared self-authored written responses that adhered to business-writing guidelines and government regulations, including RESPA. Improved efficiency and productivity by streamlining processes for handling escalated issues, resulting in a 50% decrease in resolution time and a 75% decrease in the number of issues requiring escalation. Received recognition from Executive Management and regulatory agencies for outstanding research, analysis, and resolution of complex issues.

Columbus, Ohio Area

Conducted email interactions with customers to answer and resolve mortgage servicing questions and complaints. Ensured integrity and compliance with Federal/State and Investor regulations, laws, policies and guidelines. Researched, and provided customers with analyses of internal and external mortgage documents. Created templates and verbiage that adhered to internal style guides. Created statistical reports for Email Response team customer surveys for multiple teams.

Columbus, Ohio Area

Conducted direct phone interactions with customers to answer and resolve mortgage servicing questions and complaints. Ensured integrity and compliance with Federal/State and Investor; regulations, laws, policies and requirements. Created interactive Excel workbooks, which condenses daily work functions, via account tracking, phone databases, and quick reference procedures.

Columbus, Ohio Area

Utilized companies’ barcode scanning application to record incoming/outgoing inventory in companies’ management databases. Conducted periodic inspections and reconciliations of inventory stock levels and update companies’ inventory management databases. Physically move inventory into companies’ storage locations. Supervised facility and ensure all inventory and equipment is continually secure from theft.

Columbus, Ohio Area

Processed incoming merchandise with a 99% accuracy rate, ensuring timely and accurate data entry and inventory tracking using handheld scanners and computer software. Sorted and allocated merchandise to appropriate storage locations within the warehouse or store, exceeding productivity standards by processing an average of 100 items per hour. Coordinated with other departments and external vendors to resolve inventory discrepancies, shipping errors, and product defects within 24 hours of identification, reducing processing time by 30%. Maintained a clean, safe, and organized work environment, following all safety protocols and procedures, and reducing workplace accidents by 50% through proactive safety measures. Contributed to periodic physical inventory counts and audits, identifying and reconciling discrepancies with an average 98% accuracy rate. Collaborated with team members and supervisors to meet productivity and quality standards, exceeding performance targets by 10%. Demonstrated excellent product knowledge and provided exceptional customer service when interacting with internal or external customers, achieving a customer satisfaction rating of 95%. Followed all company policies and procedures, including those related to inventory control, safety, and security, and proactively identified and resolved issues to minimize disruptions and ensure timely order fulfillment. Contributed to process improvement initiatives, resulting in a 20% improvement in inventory accuracy and a 15% reduction in processing time. Performed other duties as assigned by management, completing all tasks accurately and within established timelines.

Conducted inbound and outbound calls with customers, that concentrated on resolving delinquency on past due accounts. Analyzed customers’ situations and determined if debt could be collected. Advised of repayment options suitable for customers, and provided the company’s terms of sale. Recorded new commitments to repay debt, using company databases.