Deubola L. Email & Phone Number

Seoul, South Korea

- Developed guidelines to ensure accurate and consistent video data for the Korean market, enhancing data quality and client recognition - Collaborated on a content standards project with the global team, ensuring alignment that resulted in improved consistency and cross-regional collaboration- Communicated closely with the IT team to identify technology solutions that meet client needs, utilizing CRM tools for effective outcomes- Identified and analyzed escalation points for quality issues, analyzed root causes, and delivered targeted training along with updated documentation to align with client objectives

Seoul, South Korea

- Processed and manipulated data to ensure it was correctly ingested into our in-house software tools- Acted as a scheme leader, overseeing and ensuring that data quality adhered to criteria for accuracy, completeness, and consistency- Maintained, updated, and enhanced the in-house database, which serves as the backbone for consumer products and ultimately influences the end-user experience.

Chicago, Illinois, United States

- Worked with internal teams by sharing crucial customer feedback and suggesting process improvement, such as optimizing communication channels to better address guest concerns and increase overall satisfaction- Utilized PMS system logs to address customer complaints and requests, leading to a significant reduction in negative reviews and an increase in returning guest satisfaction

Seoul, South Korea

- Drove the entire sales cycle by identifying business opportunities and aligning them with client needs, securing long-term contracts that led to a 10% increase in revenue and an expanded client base- Collaborated with internal teams to lead a market analysis-driven lead generation initiative, resulting in an increase in conversion rates for high-value corporate clients- Engaged in proactive outreach through cold calls and emails to expend the client base and drive sales growth - Strengthened relationships with key corporate accounts, addressing concerns and delivering customized solutions, leading to sustained business growth and extended partnerships

Warsaw, Mazowieckie, Poland

- Supported Polish Account Manager taking care of major Korean account in collecting news, updates, and information about companies- Collaborated with teams to identify pain points in guest services and implement solutions

Bachelor Of Arts - Ba, Hospitality Administration/Management, 3.84 / 4.0

Diploma, Hospitality Administration/Management