During my early tenure, I worked in an administrative role handling service inventory control, allocation of parts for repair, notification about repair status with customers, prioritization of the duties of the Mac Genius team and numerous other operational responsibilities.After being promoted and sent to Cupertino for training, I worked with customers in face-to-face interactions to assist with software and hardware troubleshooting, education of the latest and greatest Apple… Show more During my early tenure, I worked in an administrative role handling service inventory control, allocation of parts for repair, notification about repair status with customers, prioritization of the duties of the Mac Genius team and numerous other operational responsibilities.After being promoted and sent to Cupertino for training, I worked with customers in face-to-face interactions to assist with software and hardware troubleshooting, education of the latest and greatest Apple technologies, and provide great customer service and support. Over 80% of repairs were conducted on-site by our team and our store was frequently outstanding in both high customer satisfaction and low repeat repair metrics. Show less