Deus Charles Makombe, Pmp® Cbap® Email & Phone Number

Rwanda

Kigali City, Rwanda

. Working as a liaison between the business and technical teams within the National Bank.. Eliciting, validating, and documenting business requirements for software projects into a Business Requirements Document (BRD).. Conducting gap analysis and performing risk and impact analysis on all bank processes.. Developing a test strategy, UAT plan, and test.

. Supported data interpretation and modeled it into information that can be used for decision-making.. Carried out stakeholder engagements and understanding their dashboard needs.. Documented the education data analytics procedures and requirements.. Demonstrated AI and big data prototypes applicable in the education sector.

• Mentored over 50 students, guiding them in the acquisition of skills essential for effective software project management.
• Developed and administered 30 thorough homework assignments designed to evaluate students’ grasp of software project management concepts and best practices.

• Evaluated over 50 EMIS(s) from all over the world and recommended the best EMIS architecture that was tailored to Rwanda’s education needs.
• Engaged over 100 stakeholders at different levels to understand their data needs and translated them into business requirements for the EMIS project.

• Designed, setup and configured of LAN switching, Unified wireless networking environments, and VOIP(Voice Over IP).
• Assisted in the creation and implementation of cybersecurity awareness training for all employees.
• Provided technical support for first-call resolution of 80% of reported issues weekly via email significantly improving client satisfaction.
• Analyzed and verified vulnerability details gathered thereby eliminating 100% of the false positives detected by automated scanners improving the decision-making process by the IT security management team.
• Performed troubleshooting of networks, software applications and IT security systems to resolve incidents, operational issues and restore services.

• Documented and mapped out the entire network diagram for the technical control center in MS Visio 2016 improving workflow by over 50%.
• Led a team of 6 interns where we located major potential security gaps in the MTN network and provided more secure solutions that prevented future cyber-attacks by 80%.
• Configured site to site VPNs, VLANs and Inter-VLANs in order to segment the network for new IT Systems
• Applied static routing and dynamic routing (RIP, OSPF and EIGRP) to allow the traffic flow between network segments (VLANs and subnets)

• Troubleshooted web application & workstation issues escalated from students and staff with a 100% success rate improving general workflow.
• Performed server, workstation and general network upgrades on a proactive basis increasing average network uptime to over 95%.
• Prepared documentation of faults and solutions for the purpose of providing written support

• Forecasting sales and develop “out of the box” sales strategies.
• Documentation of sales and Follow up of clientele
• “Get the sale” using various customer sales methods
• Meeting personal and team sales targets before the deadline
• Attending meetings, sales events and trainings to keep abreast of the latest developments

Master Of Science In Information Technology, Cybersecurity & Data Science

Concentration in Cyber-security, Data Science and IT Entrepreneurship Auditor General on the Students Guild Council Member of Tecky.

Bachelor'S Degree, Computer Engineering

Activities and Societies: • IEEE,ISOC • Toastmasters Club • African Youth Leadership Club • Guild Council Representative for Computer and.

High School Diploma