• Design/execution of network projects in nine countries in America (Sometimes it was necessary to execute the project in loco);• 3rd level support and troubleshooting to resolve issues regionally and globally, supporting junior colleagues and colleagues in other regions, and a point of escalation for colleagues globally;• Network Solution Architect (Development of Network Projects, designing topologies and Solutions);• Responsible for all network assets such as Switches L2 / L3… Show more • Design/execution of network projects in nine countries in America (Sometimes it was necessary to execute the project in loco);• 3rd level support and troubleshooting to resolve issues regionally and globally, supporting junior colleagues and colleagues in other regions, and a point of escalation for colleagues globally;• Network Solution Architect (Development of Network Projects, designing topologies and Solutions);• Responsible for all network assets such as Switches L2 / L3, Routers, APs, WLCs, Load Balancers, Firewalls;• Write and maintain all documentation properly updating and training L1 and L2 team. Show less

• Network specialist dedicated to attend the "Itaú" customer;• Creating and executing Network BAU activities at the most bigger bank in Brazil;• Installing, configuration and management switches, routers, firewalls and load balancers from many venders such as Cisco, Juniper, Check Point and F5;• Write and maintain all project documentation;• Working with OSPF, EIGRP, BGP, static route, route map, HSRP, VRRP, HA, VLAN, RSTP, VPN, NAT, ACL and others.

• Installing, configuration and management switches, routers, firewalls, APs and WLCs from many venders such as Cisco, Juniper, Fortinet, SonicWall and Check Point;• 3rd level support and troubleshooting to resolve issues regionally, supporting junior colleagues and colleagues in other regions and a point of escalation for colleagues globally;• Network Solution Architect (Development of Network Projects, designing topologies and Solutions);• Responsible for all network assets such… Show more • Installing, configuration and management switches, routers, firewalls, APs and WLCs from many venders such as Cisco, Juniper, Fortinet, SonicWall and Check Point;• 3rd level support and troubleshooting to resolve issues regionally, supporting junior colleagues and colleagues in other regions and a point of escalation for colleagues globally;• Network Solution Architect (Development of Network Projects, designing topologies and Solutions);• Responsible for all network assets such as Switches L2 / L3, Routers, APs, WLCs and Firewalls;• Write and maintain all documentation properly updating and training L1 and L2 team;• Working with OSPF, BGP, static route, route map, HSRP, VRRP, HA, VLAN, RSTP, VPN, NAT, ACL and others. Show less

• Network specialist dedicated to attend the "Itaú" customer;• Creating and executing Network BAU projects at the most bigger bank in Brazil;• Installing, configuration and management switches, routers, firewalls and load balancers from many venders such as Cisco, Juniper, Check Point and F5;• Write and maintain all project documentation;• Working with OSPF, BGP, static route, route map, HSRP, VRRP, HA, VLAN, RSTP, VPN, NAT, ACL and others.

• Monitoring and responding such as level 1 to all IT environment at the Contax (Bigger Contact Centre in Latin America);• L1 Support to Routers and Switches (Cisco);• L1 Support to PABX (Avaya);• L1 Support to AD and DHCP;• Backup routine;• Analysis root cause of incidents, contact others areas when necessary and follow the entire process and document.

• Responsible for maintaining structured network cabling;• Support to Microsoft Windows based environment;• Supporting the implementation, maintenance and upgrading of all relevant software and hardware tools used by the business;• L1 Support AD and DHCP;• Maintain complete accounting of equipment inventory.

• Backup media cataloguing;• Backup routine;• Data recovery saved on backup media; • Responding to requests via the ticketing system based on ITIL best practices.