Jon Zulanas Email & Phone Number

Bellevue, Washington, United States

• Sets up and assists with set up of computers and related equipment in an assigned school; loads and upgrades software.• Configures and installs computers in both stand-alone and networked environments.• Conducts first line troubleshooting of computers and peripherals for staff and students.• Maintains building inventory of computers, software, peripherals and related equipment and materials. • Conducts annual physical inventory and maintains database of inventory and equipment repairs. Checks out equipment to staff as needed.• Troubleshoots hardware and software problems in computer labs and classrooms; arranges for repairs as necessary; performs some hardware maintenance; cleans computers, keyboards, tables and equipment.• Provides individual or small group training for teachers when necessary.• Data Entry

• Services, programs, configures, dismantles, reconstructs, converts, and trouble-shoots existing security and site automation solutions including fire and carbon monoxide detection, networking, hosted video solutions, and access control.• Follows and completes required processes of wired and wireless technology and connection procedures.• Tests and validates system signals/communication with central monitoring to properly establish service.• Demonstrates the operation and functionality of all provided services to the customer by explaining the proper operation of the technology and services.• Assists customer with security and technology enhancements by effectively identifying additional areas of opportunities and offers solution enhancements or alternatives to increase customer satisfaction.

Woodinville, Washington, United States

• Understand, learn, and apply diagnostic methods to troubleshoot datacenter equipment• Physically assist in moving and racking equipment as directed for special projects• Troubleshoot and repair server and network hardware such as hard drives, memory, network drives, etc.• Perform equipment installs, decommissioning, and moves (servers, network appliances, etc.)

Redmond, Washington

• Senior Agent with training with specialties in threat assessment involving sensitive customer data, contextual evaluation of evidence, and enforcement in accordance with complex company policy for Xbox Live• Handled multiple queues with tight SLAs containing sensitive customer data.• Investigated high-risk scenarios as they were made available via the queue/ticketing system.• Identified, analyzed, and interpreted trends and patterns in complex data sets while efficiently managing and prioritizing a large project load.• Received recognition for contributions developing guiding documents to aid agents escalating in high-risk scenarios

Washington, United States

• Responsible for Planning, Shooting and Editing Video content• Documenting Hosted Events• Social Campaign Work - Executing roadmapped updates and videos on Facebook/Twitter for community engagement and advertising

Greater Denver Area

• Reviewed arrival reports, Checking special request reservations setting up billing, taking deposits, and notifying other departments of room assignments• Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles.• Confer and cooperate with other departments to ensure coordination of guest needs. Logging of all guest requests and room defects in the appropriate system. Follow up with guest on after the completion of requests and repairing of any defects to ensure resolution to their satisfaction.• Answers inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions.handling cash transactions and balancing a cash drawer to the given amount.• MaintainED lobby cleanliness and organization.• Accepting payment for guests accounts both at the time of registration and at checkout, Maintaining a house bank and making a deposit and accurate reports of receipts daily

Denver Metropolitan Area

• Responsible for all duties necessary to provide advanced patron support of the library's technology services, tools and content• Promoted use of technology services and provides technological troubleshooting (phones, laptops, tablets, software support, internet resources)• Promoted digital literacy and tech competency in community by assisting with tech-focused outreach events and library programs• Management of 3D print services and printers • Educated library staff on tech issues through documentation, informal on-the-job training, chat help and scheduled tech refreshers

Video ProductionData Backup/ManagementTrusted PhotographerCreated Designs for Print and Internet Publishing

Highlands Ranch, Co

Performed virus removals, software and hardware installs and troubleshooting, operating systems installs and troubleshooting, and data recovery and back-ups Worked both in-store and on-site with computers Assisted customers with purchasing and fixing computers, printers, networking solutions, etc. Customer Service Representative

Greater Chicago Area

Organizational DutiesShooting Promotional VideosEditing Company Training Videos

Bachelor'S Degree, Post Production

Associate'S Degree, Post Production