I'm Devashish, a highly skilled IT professional with 13 Years of experience in technical support, network administration, and system management. With a strong background in resolving complex IT issues and implementing effective solutions, I am passionate about delivering exceptional results and optimizing IT infrastructure.Currently, I am thriving in my role as a Desktop Support and Network Analyst at Carmen Solutions, where I provide 24*7 technical support for VMware Horizon, Vcenter, and Esxi 6.7. My expertise extends to managing service directories, routing tickets, and installing/configuring various software applications such as AD users, Ldap, Citrix Sharefile, Outlook, McAfee, and Symantec Anti-Virus.In my previous position as IT Manager at Ramada Plaza Chandigarh, I successfully managed Active Directory, Windows 2008, and Windows 2016 server operating systems, ensuring seamless technical operations. Additionally, my contributions in formulating IT policies and SOPs and collaborating with other functional heads for budget preparation were integral to the organization's success.Throughout my career, I have maintained a sharp focus on quality IT services, ensuring stakeholders receive the utmost satisfaction. My analytical and problem-solving skills, combined with effective communication, have enabled me to work under pressure and deliver results within tight deadlines.As a self-motivated individual, I am constantly seeking opportunities to learn and grow. I hold a diverse range of certifications, including Comptia A+, Comptia N+, MCP, CCNA (Routing and Switching), and certificates in Azure Active Directory Training and VMware VSphere 6.7 Foundations from Udemy.My in-depth knowledge of Windows OS, Microsoft Office applications, hardware, peripherals, and mobile devices allows me to address a wide array of technical challenges. Moreover, I possess a basic understanding of Active Directory, Exchange, Apple OS, SCCM, VMware Horizon Client, VCenter Server, Citrix Sharefile, and The Duo Mobile App Support.Outside of work, I cherish maintaining confidentiality, upholding a strong work ethic, and delivering quality service. I am fond of exploring new possibilities and thinking outside the box.If you're looking for a dedicated IT professional who can make a positive impact on your organization, let's connect and explore how I can contribute to your team's success.