Dev Ashish Bhatt Email & Phone Number

Gurugram, Haryana, India

➢ Managing 2 teams. One team interviews the student applicants for UK Universities and the other works for the backend process of the applications. ➢ Monitor and evaluate interviews conducted by the first team. ➢ Supervise and Train the members of the backend team in the proper workflow process. ➢ Managing shift adherence, shrinkage, and attrition of the Team Members. ➢ Assist the team in raising concern to respective departments. ➢ Generating reports for the upper management to enhance efficiency of the workflow processes. ➢ Giving insights to Clients to improve the efficiency of the students. ➢ Collaborate with Clients to meet their business needs.

➢ Kept organized calendar and set up new appointments forfield personnel to inspect the customers’ vehicles before it isheld for sale.➢ Provided information on after-sales services forcomprehensive support.➢ Handled high-volume telephone calls to address and resolvecustomer queries.➢ Kept detailed records of customer interactions for futurereference.➢ Managed to reach daily targets.

Gurugram, Haryana, India

➢ Provided friendly, attentive service by promptly responding tocustomer enquiries and processing order requests.➢ Promoting company products that are on the customers’wishlists.

Gurugram, Haryana, India

➢ Resolved customer queries over phone, email, and live chats.➢ Give out information and advice about the availablemembership option.

Gurugram, Haryana, India

➢ Showcased university courses to potential students.➢ Input students’ information, call notes, and personal ontointernal database.➢ Monitor students’ enrollment compliance and coordinate todifferent teams for proper assistance.

Delhi, India

➢ Generating new business opportunity for the companythrough selling out Intellectual Property rights to offshorelawyers.➢ Delivered high level of service to client in effort to build goodrelationships and retain their engagement to the company.➢ Formulated functional specifications to support the companyand client.

Bachelor Of Commerce - Bcom, Business/Commerce, General

High School Diploma, Business/Commerce, General