Dev Bazz Email & Phone Number

New York, Ny, Us

Improved customer productivity through effective of Salesforce CRM technology; uncovered customer pain points & gaps in CRM best practices & presented information about Salesforce functionality to diverse audiences.Setup & configure custom fields, objects, reports, & dashboards to help companies optimize their use of time & data, with initial & re-implementation of Salesforce.Clean data with pre-implementation & within Salesforce with preventative measures to assist clients with data quality moving forward with Salesforce.Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base & Entitlements.Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards and Process knowledge of Sales and Service Clouds.Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and triggers.Worked on Salesforce Lightning (Lightning Design Systems, App Design and Lightning Components).Worked on designing and developing Lightning Community Builder and developed Lightning Components.Assisting in migrating existing functionalities from Salesforce classic interface to lightning interface.Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.

Seattle, Wa, Us

Integrated with external system using Web Services Callouts for cleansing the Address and save the data in the pages of Salesforce.com.Integrated the SOAP and REST based Web Services for extracting the data from external systems to display in the pages of Salesforce.com.Experience as an administrator of both the Sales Cloud and the Service Cloud to implement and deliverAttended daily scrum, sprint planning retrospective meetings & followed the agile scrum practices, implemented improvement to process, demonstrated solutions & incorporated feedback changes.Demonstrated out of the box Salesforce capabilities & proposed business process changes to take full advantage of Salesforce capabilities.Trained unpractised users & management for on-boarding & new features, customizations & functionality. Developed user manual & other training documents.Worked on Service cloud, Sales Cloud, supported cases, developed workflows and triggers for automated case resolutions.Gathering requirements from Users to create stories and add implementation details for the stories.Sound experience in integration of Salesforce.com applications using SOAP and REST Web Services.Hands on experience in writing/manipulating the Salesforce.com platform data queries using SOQL, SOSL queries and worked with large volume data manipulation.Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.Designed and developed the Custom Objects, Page layouts, Custom tabs and Components to suit the needs of the application.

Melville, Ny, Us

Conducting extensive functional testing of the pricing and quotation functionality custom built in salesforce called as 'P&L Pricing automation project' - The project involved automation of Bid/quote P&Ls, finance risk assessment, input flows and approval processes.Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard/custom objects of SalesForce.com like Accounts, Contacts, Credit Item, Credit, Reports and Dashboards.Designed Credit Simplification Community for Distributor. Worked on Visualforce Pages, Apex Component and Apex Classes.Stay up to date on all new functionality introduced by Salesforce and how it can benefit our instance.Experience in various stages of Software Development Life Cycle (SDLC) including, Requirement gathering and analysis, Design, Implementation/coding, Testing, deployment and maintenance of web-based object-oriented enterprise applications.Involved in Salesforce real time integration for connecting the end-to-end sales process, seamlessly and consistently.Provide daily support to our colleagues, to include training, basic functionality and navigation, trouble shoot potential system problems.Work with the business on data integrity updates or new data to be loaded using the Salesforce Apex Data Loader.Create new or modify objects, profiles, fields, permissions sets, page layouts, role hierarchy.Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business.