Senior Manager
CurrentManaging the team of 60 FTE including 3 Team Lead for PTP, Helpdesk and Travel and Expense Transitioned the PTP, Helpdesk and Travel & Expense process and helped to stabilize the process Helped in implementation of workflow tool for invoice processing, helpdesk and TNE.Implementation of controls in PTP and Helpdesk process also reviewing them quarterly.Ensure 100% TAT and accuracy of transaction processed Helped in baselining the SLA’s for process transitionedMaking sure… Show more Managing the team of 60 FTE including 3 Team Lead for PTP, Helpdesk and Travel and Expense Transitioned the PTP, Helpdesk and Travel & Expense process and helped to stabilize the process Helped in implementation of workflow tool for invoice processing, helpdesk and TNE.Implementation of controls in PTP and Helpdesk process also reviewing them quarterly.Ensure 100% TAT and accuracy of transaction processed Helped in baselining the SLA’s for process transitionedMaking sure process is working without any surprises and is compliant with steps in SOP’sWorking on projects for automating the process and delivering productivity benefits to process Make sure that all the SLA’s signed with the business are met with 100% quality.Reviewing the daily reporting for ensuring all the invoices and helpdesk queries are actioned. Show less