11.9 years of experience in Telecom industry.Present positionAsst. Manager – Solution and Network Feasibility at Bharti Airtel Ltd (Global Data Business) from Aug 2011 till date.• ‘Account management – Customer Interaction’ Handling data products like IPLC, NLD, Local Loop and MPLS for International telecom carriers like At&t, BT, Telstra, SingTel & Pacnet. Handling commercials along with the product P&L statements. Working with BSG team for tailor-made solutions for wholesale data products. Strategic planning & implementation, carrier revenues and new business. Proposing new service offers and new telecom technologies wireline, wireless & MPLS Utilizing client feedback to develop marketing intelligence for generating increase revenue growth. Preparation of Bill of Quantities (BoQ), Technical Solution Description (TSD) . Prepare bid responses for bids based on Optical & Microwave products and technologies. Develop technical presentations, proposals, & prepare customer presentations Experience in operation & maintenance domain for telecom operators. Providing expertise for customer solutions on pre-sales activities including bid responses and customer presentations. Analyze customer bid documents (RFP) to identify the needs of products and solution. Provide regional sales teams with the best bid proposal according to official product documentation. Hands on experience on tools like Sales Force, OSC, CPQ which are used here in Infosys for pricing analysis. Applying discounts and maintaining margins in sale of products as per my assigned delegation. Escalating the opportunity which is not in my delegation to commercial head for further approvals on discounts and margin in a proper case summary format.
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Sr Manager - ColocationNxtra Data Ltd.New Delhi, Dl, In -
Sr Manager - ColocationNxtra Data Ltd. Mar 2021 - PresentIndiaInfrastructure -
Assistant ManagerAirtel Aug 2011 - Feb 2021Airtel Center GurgaonSolution and Network Feasibility Account management – Customer Interaction -
Dept-Communication Sm (Service Marketing) Part Of Csd.Airtel Dec 2010 - Jul 2011Airtel Center GurgaonDept-Communication SM (Service Marketing) part of CSD.Handling Entire North hub customer & internal communication as per TRAI guidelines.Handled Sms Servers & Ivrs Server. Own installation of Ivr sevices server via coordinating with various vender Creating and maintaining reports in Excel, MS Access & Power Point that allows the company to get information on daily business activities.Updating of new content in Airtel.in website doing UAT for website. All communication given BY Mail, IVR, SMS & holding.Preparation of monthly Performance Status Reports to Senior ManagementCollate Analyze and Present Communication performance details monthly.Provide information to management and meet weekly to ensure consistency in data and information across the company. Generate, maintain, analyze & present daily/ weekly/ monthly Reports. Creating MIS/ Dashboard report and presenting it to the concern Department. Understand requirements, design formats, deploy formats, follow up with other Department and Quality team and validate data. Achievements:- Received CERTIFICATE of EXCELLENCE from CEO, Bharti Airtel Group for producing a Ivr’s outbond Server for CSD process which resulted in cost effectiveness worth INR 10MN. -
Dept-Bill Delivery Csd (Customer Service Delivery)Airtel Jul 2008 - Nov 2010Airtel Center GurgaonDept-Bill Delivery CSD (Customer Service Delivery) Handling Complaints and Requests related to bill delivery Bill Not Received closure within SLA Coordinating with bill delivery agencies for “Bills Not Received” Coordination with the Printer & Courier Agencies for Duplicate bill Printing and bill delivery Preparing MIS for %BNR , %RTO and % Failure for first Billers Reduction in & Duplicate bill requests for making process cost effective Address and Landmark Updation on RTO cases and on Shifted DEL Training & Development for agency to improve Bill Delivery and quality of PODAchievements:-1. Bnr Reduction From 0.26% to 0.6%2. Bill Delivery Request Reduction 0.96% to 0.66%3. Supported IVRS launch for outbound calling Zero Bucket calling. -
Tl Dept-I&Fr (Installation & Fault Repair)Airtel Jun 2006 - Jun 2008Okhla Airtel OfficeManaging a team of 35 field installation engineers and responsible for customer’s new DSL Installations and resolving customer’s DSL & Lease Line related faults and I also Received CERTIFICATE for EXCELLENCE from CEO, Bharti Airtel Group for achieving DSL installation targets and rate reducing DSL gross fault and repeat complaints. Installations(with quality of the norms and standard of the company within SLA) Fault repair(within specific duration SLA Time 4hrs only) and Shifting of Telephone Connections and Broadband Connections of my concern area through my entire team. Hands on experience in transmission (Optical & MW) transport technologies.My responsibilities at present job also include Technical Support to field engineers, online customer support, internal reporting & assessment of technical support engineers.Managed End to END Lease line testing from Bharti Exchange to Customer end locationManaged Testing On various DSL Modem’s & Lease line modem. Managed training to field engineer on technical part & customer communicationAchievements:-1. Received CERTIFICATE of EXCELLENCE from CEO, Bharti Airtel Group for achieving DSL installation targets and rate reducing DSL gross fault and repeat complaints. 2. Received Games on Demand Certificate form DGM for achieving target.
Dev Datta Skills
Dev Datta Education Details
Frequently Asked Questions about Dev Datta
What company does Dev Datta work for?
Dev Datta works for Nxtra Data Ltd.
What is Dev Datta's role at the current company?
Dev Datta's current role is Sr Manager - Colocation.
What schools did Dev Datta attend?
Dev Datta attended Cisco Networking Academy, Annamalai University.
What skills is Dev Datta known for?
Dev Datta has skills like Telecommunication Services.
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