Dev De Silva Email & Phone Number

Toronto, Ontario, Canada

• Develop and implement comprehensive sales strategies to achieve company revenue and growth objectives• Lead, mentor, and manage the sales team, ensuring high performance and success in reaching individual and team targets• Identify, analyze, and prioritize potential market segments, target clients, and partnerships within the vacation rental industry• Establish and maintain strong relationships with key industry stakeholders, including property owners, real estate agents, and online booking platforms• Collaborate with the marketing and operations teams to create and execute integrated campaigns for lead generation and customer acquisition• Provide regular sales forecasts, market insights, and performance updates to the CEO and executive team• Monitor industry trends, competitor activities, and customer needs to identify new business opportunities and adapt sales strategies accordingly• Develop and manage sales budgets, ensuring efficient allocation of resources and cost control• Represent the company at industry events, conferences, and trade shows to build brand awareness and establish strategic relationships• Ensure sales processes, policies, and procedures adhere to industry regulations and company standards

Toronto, Ontario, Canada

• Develop and execute strategic sales plans to meet and exceed company revenue targets• Identify, analyze, and prioritize potential market segments and target clients for short-term property management services• Establish and maintain relationships with key industry stakeholders, including property owners, real estate agents, and booking platforms• Oversee and manage the sales team, providing coaching and training to ensure high performance and target achievement• Collaborate with the marketing department to create and implement effective lead generation campaigns and promotional materials• Develop sales forecasts and report progress to senior management on a regular basis• Monitor market trends, competitor activities, and customer needs to identify new business opportunities and adjust sales strategies accordingly• Implement a CRM system to track and manage leads, customer relationships, and sales activities• Maintain a strong understanding of industry regulations, market dynamics, and best practices related to short-term property management• Represent the company at industry events, conferences, and trade shows to build brand awareness and generate leads

Toronto, Ontario, Canada

• Support the sales team in daily tasks and activities to help achieve sales targets• Respond to customer inquiries via phone, email, or in-person, providing information on products and services• Assist in preparing sales presentations, quotes, and proposals for potential clients• Maintain accurate records of leads, customer interactions, and sales activities in the CRM system• Coordinate with internal departments to ensure smooth order processing, delivery, and invoicing• Conduct market research and gather data on competitors, industry trends, and customer preferences to assist in sales strategy development• Schedule and confirm appointments for the sales team, including meetings, calls, and presentations• Assist in organizing and participating in sales events, trade shows, and conferences• Help with the creation of sales and marketing materials, such as brochures, flyers, and email campaignsProvide regular sales reports and updates to the Sales Director or other team members as needed

Toronto, Ontario, Canada

As an Airbnb Superhost, I excel in providing outstanding hospitality services to guests from around the world, ensuring a memorable and comfortable stay at my properties. My role encompasses a broad range of responsibilities and skills, reflecting a commitment to excellence in the short-term rental industry.Key Responsibilities:• Guest Communication: Maintain clear and prompt communication with guests from booking to checkout. Address inquiries, provide local recommendations, and resolve any issues to ensure guest satisfaction.• Property Management: Oversee all aspects of property management, including maintenance, cleaning, and restocking supplies. Implement and adhere to high standards of cleanliness and comfort.• Marketing and Listing Optimization: Craft compelling property listings with detailed descriptions and high-quality photos. Regularly update listings to reflect changes and improve guest attraction.• Revenue Management: Strategize pricing based on market trends, seasonal demand, and local events. • Utilize Airbnb's pricing tools to maximize occupancy and revenue.• Guest Experience Enhancement: Continuously seek ways to enhance guest experience by offering additional services, personal touches, and considering feedback for improvements.• Regulatory Compliance: Ensure compliance with local regulations regarding short-term rentals, including safety standards and tax obligations.• Feedback and Review Management: Encourage guest reviews and respond thoughtfully to feedback. • • • Utilize guest insights to improve service and maintain a high rating on the platform.

Toronto, Ontario, Canada

Duties• Prepared and assembled orders for customers• Managed and supervised all work stations and employees• Trained and encouraged new employees• Motivated fellow employees and managers for high performance• Worked to agreed quality standards and specifications• Maintained the cleanliness of the store• Trained new employees about health and safety within the store• Demonstrated leadership skills while being a role model• Counted tills and balanced the safe• Recorded sales and food waste• Opened and closed the store • Calculated profits and found ways to increase profits• Dealt with customer feedback, both positive and negative• Interviewed and hired new employees• Monitored and reviewed food cost and profitability• Organized employee availability and scheduled accordingly• Reviewed payroll and made sure employees were paidSkills Acquired• Developed communication skills from working with customers and fellow employees• Acquired problem solving skills from dealing with customer feedback• Gained knowledge about sales, food costs and food safety through Management Courses• Monitored and guided employees in a safe working environment• Gained awareness of personal and group health and safety practices and procedures• Gained knowledge about crew reviews, profitability and interviews through an effective management program• Food Handlers Certified and trained in First Aid and CPR

Duties:• Execute and analyze manual and automated performance tests for new features and systems• Manage the hardware/operating system testing footprint across multiple departments• Familiarity with the basic functions of tools and software such as Office Suits (Microsoft Word, Excel, etc.) and Video Recording/Editing Software (Fraps, Freemake, etc.)• Tests games, spots any irregularities, and communicates his/her observations to the production teams so that they an improve the quality of the product• Proficient knowledge of networking technologies (TCP/IP, DNS, DHCP) and Microsoft Active Directory• Knowledge of bug tracking systems and database workflow• Audit existing tools, scripts, test cases, and documentation to maintain and improve processesSkills Acquired• Strong, demonstrable technical skills and comprehension• Perform daily smoke tests to ensure stability of the build• Unquenchable passion for games• Able to work under pressure• Able to communicate• Able to adapt to change• Verify fixes made and co-operate in production of build/release notes• Any other ad-hoc duties, if necessary• Shows leadership• Autonomous

Education record

Education record