Presentation Specialist - Integreon Managed Solutions, Mumbai, July 2020 – CurrentTotal 2 Years + of experience as a Presentation Specialist Assigning the project as per the regions (India, London, Hong Kong, USA)Read the instructions of the project and understand the client requirement and get the project work done with correct estimation and deadlinesMake sure that the final output goes to client should be as per the standards and no compromise in quality Without any fail getting the project done in given estimation and deliver the project request on timeHaving knowledge of various charts in PowerPoint (Bar Chart, Column Chart, Stack chart, Area Chart, Pie Charts etc.). Guestimation of charts in PowerPoint as wellEven worked on creative layouts as per client requirement to beautify presentations that drive clear objectivesWorked on multiple PowerPoint templates and can work with complex information and present it in an understandable wayAudit Associate - International Cruise and Excursion, Mumbai, June 2019 - April 2020Total 10 months of experience in Revenue Processing Centre Department Auditor for Europe and Australia market at International Cruise & Excursion (I.C.E) – IndiaJob Profile: Auditing Cruise booking, Hotel bookings, Car Rentals, Insurance and different vendors, sending booking confirmation’s and correct invoices to guest, verifying agent has correctly loaded the booking with correct pricingJoined I.C.E Vacation Centre – India, as an Auditor in Revenue Processing Department worked in two different markets 5 Months for UK(Europe) and 5 Months for AU(Australia) Main focus to QA Cruise booking as it was the core and main businessQA/Audit the bookings once agent loads all the details of member and payment in Dolphin QA/Audit the bookings in given TAT timeChecking the payment details if any disputes then reject the booking and rectify the error After all mandatory process send the booking invoice guest copy to the memberSenior Associate, CRM – Concentrix, Mumbai, 2015 – 2019Handled complaints, provide appropriate solutions and alternatives within appropriate timeframes Maintained client files, records of client interactions, client notes and other information. Developed and implemented standards for staff to provide consistent service to customers.Worked as a mediator for partner and membersCo-ordinating with the partners to get the members query resolvedAt times helping the team for getting our program advance by giving suggestions as per the customer needs and queries0