Dev Maran Email & Phone Number

Malaysia

Addressing client inquiries, complaint feedbacks and concerns via various platform such as email, hotline and messaging platform along with providing alternative solutions and confirmed resolutions under the hotel industry. Liaising with the booking partner and property to develop resolutions and accomplish shared objectives for the clients.

Federal Territory Of Kuala Lumpur, Malaysia

Federal Territory Of Kuala Lumpur, Malaysia

Provide Technical Support for Huawei smartphones and other devices such as tablets, PCs, modems, via chat, email, social media, hotline and e-commerce platforms.Manage complaint and feedbacks from clients by recording call details in the applicable systems. Work on ad-hoc tasks assigned by respective line managers.

Federal Territory Of Kuala Lumpur, Malaysia

Taking charge of making sure that the clients are able to access in the required company software and know how to use it.Provide phone support, offering training and writing the support manuals according to the company procedure. Offer additional tasks such as testing the new releases of the software, basic troubleshooting and reporting issues towards the.

Federal Territory Of Kuala Lumpur, Malaysia

Act as the interface between buyer and seller via various contact channels such as emails, live chat, setting realistic expectations, resolving fulfilment-related problems through native channels or Salesforce.Provide First Contact Resolution (FCR) according to standard operating procedures. In the event of non-FCR, expected to follow up and respond back.

Federal Territory Of Kuala Lumpur, Malaysia

Managing inbound calls and assisting customers based on their billing inquiries and requirements that is needed in the telco departmentProviding customers with the best solution and helping customers in terms of basic technical support and the latest network solutions.

Federal Territory Of Kuala Lumpur, Malaysia

Selling and promoting credit cards by meeting with quality customers and providing financial solutions for them. Offering the important needs of the clients in terms of minimizing their daily spending basis.Achieving daily targets based on the assigned KPI especially during events and special occasions. Updating client’s information by checking the.

Federal Territory Of Kuala Lumpur, Malaysia

Managing outbound calls to customers in English or Malay by asking a few questions based on a pre-prepared script. Requiring to update the database (in excel format) which was assigned with any other tasks based on the job scope.Promoting to customers the benefits of attending the events that were organized by the company and sending free gifts to the.