Dev Mazoomdar Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

• Effective communication to respond to customer concerns and operational issues• Ability to work in high pressure situations and adapt in a fast-past environment • Conflict resolution and objection handling.• Resolve through clearly communicating Company’s standard process/policy• Ability to work in high pressure situations and adapt in a fast-past environment • Conflict resolution and objection handling

Auckland, New Zealand

• Handling Customer Service/Export Bookings and Sales Coordination• Receive, record and follow through on bookings accurately and professionally, in order to achieve maximum utilization of space and excellent customer liaison• Handle all export customer enquiries including schedules and service details.• Liaise with Logistics-Equipment regarding container requirements, in order to provide accurate forecasts of equipment requirements

Auckland

• Locate and notify customers of delinquent accounts by telephone to solicit payment. Advise customers of necessary actions and strategies for debt repayment.• Through understanding of Customer Relationship Management• Record information about financial status of customers and status of collection efforts.• Perform various administrative functions for assigned accounts, such as recording address changes, file notes, payment arrangements, bank account / credit card details for automatic payments etc.

Kenya / Dubai

• Complete P&L and balance sheet responsibility for freight management and related logistics operations for East Africa. Managing a team of 18 people in Dubai, Nairobi and Mombasa.• Managing a large Local and Expat team encompassing, sea operations, road operations, air operations, Project and customer service• Marketing and Business Development of the company’s presence within the region• Risk management. Performance enhancement and succession planning• Development and enhancement of customer relationships• Implementation of projects in accordance with customer requirements.Key Achievements:• Introduced and Implemented WMS and Transport flow solutions.• Profitable managed approx. 32% above budget in the last two years.• Resource utilization in Transportation increased from 69% to 76%.

Djibouti

• Responsible for Profit and Loss for the Project logistic and Freight Forwarding department.• Overseeing the management and functioning of the freight forwarding and Vessel Husbanding(For US and French Navy).• Manage a team for 5 Transit agent/16 Operation Staff/ 8 Documentation personnel and about 30 Field operational Staff.• Project handling and Ethiopian transit services for Governmental/NGO/Construction client and Private Oil companies.• Handling Oil and Gas Projects in Ethiopia. Handling Air Charters and ProjectsKey Achievements:• Secured profitable new Oil and Gas project order in first 5 months.• Improved and overhauled Customer service functions.• Developed a more efficient Overland Transport delivery system

• Overall P & L responsibility including Overseeing Marketing and Operation. Managing and training of about 30 office Staff and assign specific duties.• Developed Iran, CIS and Iraq market. Increased sales and cost restructuring. • Training Regional offices and all Middle East agents and Iran in Marketing, Operations and Shipping Compliances.• Assisted in opening Project Freight Forwarding services in Iran and Dubai.Key Achievements• Increased Customer base by 135% in 2 years.• Reduced container repair claims by 27% through detailed quality control inspection and using multiple vendors.• Achieved and exceeded Targets.

Dubai

• Handling various projects in Middle East, Iran and Korea, Ensuring timely deliveries as per contract.Coordinating with various factories located worldwide & deciding on shipment method.• Negotiating and supervising supply contracts and formulating policies with suppliers• Negotiating with Shipping lines/Airlines/Freight Forwarders/Bulk Operators• Establishing & preparation of Letter of Credit. Negotiating with Bank and Customer for PaymentKey Achievements Three-year annual tracked savings exceeded US$ 750 K Negotiated with vendors for improved pricing and delivery Acquired 15 major clients generating an increase of $150,000 in total annual revenue.

Dubai

Singapore /Kolkata

Bachelor'S Degree; Diploma, Business/Commerce, General

Bachelor Of Commerce