Dev Mazoomdar Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

• Effective communication to respond to customer concerns and operational issues
• Ability to work in high pressure situations and adapt in a fast-past environment
• Conflict resolution and objection handling.
• Resolve through clearly communicating Company’s standard process/policy
• Conflict resolution and objection handling

Auckland, New Zealand

• Handling Customer Service/Export Bookings and Sales Coordination
• Receive, record and follow through on bookings accurately and professionally, in order to achieve maximum utilization of space and excellent customer liaison
• Handle all export customer enquiries including schedules and service details.
• Liaise with Logistics-Equipment regarding container requirements, in order to provide accurate forecasts of equipment requirements

Auckland

• Locate and notify customers of delinquent accounts by telephone to solicit payment. Advise customers of necessary actions and strategies for debt repayment.
• Through understanding of Customer Relationship Management
• Record information about financial status of customers and status of collection efforts.
• Perform various administrative functions for assigned accounts, such as recording address changes, file notes, payment arrangements, bank account / credit card details for automatic payments etc.

Kenya / Dubai

• Complete P&L and balance sheet responsibility for freight management and related logistics operations for East Africa. Managing a team of 18 people in Dubai, Nairobi and Mombasa.
• Managing a large Local and Expat team encompassing, sea operations, road operations, air operations, Project and customer service
• Marketing and Business Development of the company’s presence within the region
• Risk management. Performance enhancement and succession planning
• Development and enhancement of customer relationships
• Implementation of projects in accordance with customer requirements.Key Achievements:

Djibouti

• Responsible for Profit and Loss for the Project logistic and Freight Forwarding department.
• Overseeing the management and functioning of the freight forwarding and Vessel Husbanding(For US and French Navy).
• Manage a team for 5 Transit agent/16 Operation Staff/ 8 Documentation personnel and about 30 Field operational Staff.
• Project handling and Ethiopian transit services for Governmental/NGO/Construction client and Private Oil companies.
• Handling Oil and Gas Projects in Ethiopia. Handling Air Charters and ProjectsKey Achievements:
• Secured profitable new Oil and Gas project order in first 5 months.

• Overall P & L responsibility including Overseeing Marketing and Operation. Managing and training of about 30 office Staff and assign specific duties.
• Developed Iran, CIS and Iraq market. Increased sales and cost restructuring.
• Training Regional offices and all Middle East agents and Iran in Marketing, Operations and Shipping Compliances.
• Assisted in opening Project Freight Forwarding services in Iran and Dubai.Key Achievements
• Increased Customer base by 135% in 2 years.
• Reduced container repair claims by 27% through detailed quality control inspection and using multiple vendors.

Dubai

• Handling various projects in Middle East, Iran and Korea, Ensuring timely deliveries as per contract.Coordinating with various factories located worldwide & deciding on shipment method.
• Negotiating and supervising supply contracts and formulating policies with suppliers
• Negotiating with Shipping lines/Airlines/Freight Forwarders/Bulk Operators
• Establishing & preparation of Letter of Credit. Negotiating with Bank and Customer for PaymentKey Achievements Three-year annual tracked savings exceeded US$ 750 K Negotiated with vendors for improved pricing and.

Dubai

Singapore /Kolkata

Bachelor'S Degree; Diploma, Business/Commerce, General

Bachelor Of Commerce